Customer Support Agent

Il y a 2 mois


Brussels, Belgique HireOn Ltd Temps plein

Position: Customer Support Agent

Starting Date: 17th of April

Location: Lisbon, Portugal

Employment type: Full-time

**Remuneration: 22000 - 25 000 EURO gross/year**

**2000 euro relocation support**

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- Previous experience in Customer support roles, ideally from contact centres is preferred
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Ability to cover shift rotation
- Eligible to work in the EU.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Relocation support
- Guidance and tools to reach your full potential.

**Salary**: €22,000.00 - €25,000.00 per year

Application Deadline: 09/04/2023


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