Community Manager Corporate Reputation
il y a 1 jour
**Who we are**
We are a Telecom & ICT company operating in Belgium and on the international markets, providing services to consumers, businesses and the public sector.
Our advanced interconnected fixed and mobile networks offer access anywhere and anytime to digital services and data, as well as to a broad offering of multimedia content. We invest in future-proof networks and innovative solutions, creating the foundations for sustainable growth.
Proximus strives to bring people closer together. That's the foundation of everything we do. But there's so much more we do so people can live better and work smarter
**Your internship**
We are looking for an intern to help us with the management of the Proximus community and to manage the conversations with our customers and our wider community.
Roles and responsibilities
You will respond to customer questions related to non-technical or administrative issues.
You will respond to bad buzz to help mitigate it.
You create engagement with the Proximus community
You pay special attention to influencers when they talk about Proximus.
You look for trending topics and exploit them in the conversation.
You work hand in hand with the social media management teams across Proximus, as well as with the customer service teams, to stay on top of ongoing campaigns and ensure that support requests are handled.
You advise on how to improve messages to increase engagement.
You help improve the customer experience on social media channels.
**Your profile**
Your qualities : Patience, proactivity, great sense of humor, empathy and involvement, responsive and curious, creative, sociable, trustworthy, adaptable, agile, authentic, customer oriented.
You have a positive and growth mindset.
You have an appetence for social media
You are aware of social media trends
You have a good knowledge of the culture and know where to look for answers
You have good commercial sense
You have excellent writing skills
You understand the Flemish / Walloon / Brussels culture.
Ideally NL + FR, EN is a plus.
High school diploma and a digital / communication / community management background.
**Our offer**
We are not offering you an internship; we give you the opportunity to participate in the digital transformation of Proximus. It’s the perfect chance to put your learnings in practise & confront them with the greatest experts & specialists in their domain. You will be part of a supportive team & follow a track that includes didactic components.
Joining us means that you will be exposed & have access to top-notched tools & technologies.
It’ a great entry point. From there, you will be able to build your own career & carry on the experience after your graduation.
If you want to know how you can change your future, contact us.
Internships must last at least **3 months**, are unpaid & part of your academic curriculum.
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