Service Delivery Manager It
il y a 1 mois
Overview:
**What does an Expleo SDM do ?**
The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves managing and assuring quality service delivery under the following pillars:
- Client Management
- Delivery Management
- People Management
- Commercial Support
Key components of this position are managing stakeholder satisfaction, managing delivery risk, working closely with Operations & Heads of Service to identify the right consultants for project(s), defining job descriptions, on-boarding and support of new team members, and supporting the Market Directors in the pre-sales process.
We believe in fostering environments where high levels of autonomy and accountability are the everyday ‘norm’ and expect individuals to have confidence in their abilities and a strong self-belief. As a key person on the Delivery Team, your focus on performance and achieving results will make a difference to our business as we continue to grow.
This is an exciting opportunity to influence and shape the future of Expleo Delivery and to align to our vision of sustainable growth and being a Great Place to Work.
**What are our key selection criteria for joining Expleo’s Service Delivery Team?**
- 5+ years service delivery experience in an IT environment (preferably banking)
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to build and maintain positive relationships with customers, stakeholders, and other departments within the organization.
- Strong problem-solving skills and ability to identify and address any issues that may arise during the delivery of products or services.
- You should also be able to analyze data and trends to identify opportunities for improvement, and be able to develop and implement effective solutions.
- We seek someone with a ‘can-do and will-do’ attitude, who can demonstrate drive, tenacity, motivation, positivity, energy and passion.
**What’s in it for you**
- Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Always working as one team, our people are not afraid to think big and challenge the status quo
- 20 + 12 (40hours week) days of vacation per year
- A mobility budget that can use towards your mobility or rent/mortgage
- A flexible homeworking policy
**Who are we?**
- In this ever-evolving world, EXPLEO Belgium is an engineering and digital transformation game-changer player on the market. We are here to support our customers achieve the highest level of success in their automation, agility and sustainability journeys. We all have the same goals and are self-motivated by the same drivers._
- We are EXPLEO._
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