Service Delivery Manager
Il y a 2 mois
**Position Summary**:
- More than 15 years in **IT Infrastructure** of which 5+ years directly working with customer and should have worked 2 to 3 years with current organization.
- Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in **Project/Program Management** in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
- **Specific experience of Onshore / Offshore model, 3 Tier model (offshore, account, customer) experience would be a plus.**:
- Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably **ITIL **Certified) with ability to extract, analyses data to drive improvement actions.
- Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills - demonstrated in a work environment.
- Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of **Project Management** as specialties.
- Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
- Working toward professional Project Management certification recommended.
- As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
- Independently applies advanced **Project Management principles**, theories, and concepts, as well as expertise in related disciplines.
- Demonstrates analytical and systematic approach to problem solving.
- Communicates fluently orally and in writing and can present complex technical information.
- Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
**Salary**: €75.000,00 - €85.000,00 per year
**Experience**:
- prince2: 1 year (required)
- offshore model: 1 year (required)
- ITIL: 10 years (preferred)
- service delivery Manager: 10 years (preferred)
- IT Infrastructure: 10 years (preferred)
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