Service Delivery Manager Workplace
Il y a 2 mois
**Requisition ID**: 50105
**Domain**: Project Managers/IT
**Contract type**: Permanent
**Schedule**: Full-Time
We are looking for a **Delivery System Manager** to strengthen our teams in **Brussels**. As Delivery System Manager, you will be responsible for supervising the teams responsible for the workplace. You will have a keen interest in, and passion for, information technology in general. You are capable of formulating concrete and appropriate solutions, you are customer-oriented and transparent.
**Your responsibilities**
- monitoring external vendors, evaluating their services, and formulating and monitoring any improvements
- following Equans group initiatives, detecting changes in the service, and formulating and monitoring them
- conducting satisfaction surveys initiated through our ITSM tool
- monitoring requests, incidents, and projects of the teams
- maintaining the service catalog regarding workplace topics and financial reporting
- monitoring escalations in his scope
- you are responsible for
- request management team
- managed printing
- processing non-standard requests
- local IT team in the UK
- managed service
- firstline (servicedesk), second and third line support
- packaging & configuration support
- swap & support services and stock management
- workplace security and software distribution
**Are we a match?**
- is considered like a plus: technical background, Microsoft Azure certifications and experience with ServiceNow
- can lead a team and promote collaboration
- formulates concrete solutions to improve service in collaboration with the team
- communicative, translating needs into concrete solutions
- customer-oriented
- team player
- sporadic travels within Belgium
- multilingual in NL, FR - En is a plus
**Want to tackle tomorrow’s multi-technical challenges with us?**
Then join our experts in the various **innovative** and **exciting projects** of Equans. You get the opportunity to use your **technical skills** as well as to discover **cutting-edge technologies** and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.
Joining Equans is more than that You also get:
- a **competitive salary** in line with your education and experience
- interesting **training and career opportunities**:
- group-, hospitalization-, disability **insurance**:
- eco & **meal vouchers**, meal allowance, representation allowance, 13th month, holiday pay
- concessionary travel, **lease car (with fuel card)**, van (with fuel card), parking, bicycle lease plan
- **smartphone **with subscription, internet fee
- **additional paid leave**, seniority leave, homeworking
**We are looking forward to meeting you**
Does this job interest you and would you like more information? Please contact our HR colleague Olivier Gustin - 02 370 30 07
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