Service Delivery manager workplace

il y a 3 semaines


Brussels, Belgique EQUANS Temps plein

Nous recherchons un  Service Delivery Manager  pour renforcer nos équipes à  Bruxelles . En tant que Service Delivery Manager, vous serez responsable de la supervision des équipes en charge du lieu de travail. Vous avez un vif intérêt pour linformatique en général et formulez des solutions concrètes et appropriées. Votre approche est orientée client et transparente.

Vos responsabilités :

surveillance des fournisseurs externes , évaluation de leurs services et formulation et suivi des améliorations suivi des initiatives du groupe Equans , détection des changements dans le service et formulation et suivi de ces changements réalisation denquêtes de satisfaction  initiées via notre outil ITSM surveillance des demandes, incidents et projets des équipes gestion du catalogue de services  concernant les sujets liés au lieu de travail et  rapports financiers vous êtes responsable de léquipe de  gestion des demandes   impression gérée traitement des demandes non standard léquipe informatique locale au  Royaume-Uni service géré support de première ligne  (service dassistance),  deuxième et troisième ligne support demballage et de configuration services déchange et de support  ainsi que  gestion des stocks sécurité du lieu de travail  et  distribution de logiciels

Le  SDM Workplace  est responsable de  tous les services liés au lieu de travail  et collabore avec le  SDM Datacenter , le  SDM Mobile & Data , le  Gestionnaire des Incidents-Changements-Problèmes  et le  Gestionnaire dAmélioration des Services . Les interactions avec les parties prenantes internes et externes font partie du travail, y compris le département central des achats.

Êtes-vous notre nouveau collègue ?

antécédents techniques, certifications Microsoft Azure et une expérience avec ServiceNow sont des atouts diriger une équipe et favoriser la collaboration formuler des solutions concrètes pour améliorer le service en collaboration avec l'équipe communicatif, traduisant les besoins en solutions concrètes orienté client esprit d'équipe déplacements sporadiques en Belgique bilingue en NL et FR - EN est un plus

Envie de relever les défis multi-techniques de demain ?

Alors rejoignez dès à présent nos équipes d'experts, au sein desquelles vous pourrez exercer de nombreuses responsabilités et vos connaissances techniques mises en pratique . Et ce, dans un environnement de travail passionnant et innovant

Vous aurez également loccasion de découvrir les technologies de demain afin daider nos clients dans les trois grandes transitions actuelles : la transition énergétique, la transition industrielle et la transition digitale.

Mais ce nest pas tout, rejoindre Equans, c'est aussi :

un salaire compétitif , conforme à votre formation et expérience de belles opportunités de formation et de développement une assurance groupe, hospitalisation, invalidité des écochèques, chèques-repas , compensations de repas, frais de représentation, 13ème mois, pécule de vacances un abonnement social, voiture de société + carte carburant , camionnette + carte carburant, parking, plan de leasing vélo un smartphone avec abonnement, intervention internet des congés RTT, congés dancienneté, télétravail

Nous avons hâte de vous rencontrer


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