Customer Care Specialist
il y a 1 mois
Antwerp, Vlaams Gewest, Belgium
DESCRIPTION
Your opportunity
You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our product.
Day-to-day
As a Customer Care Specialist, your responsibility is to offer the best experience to our customers (restaurants) through both synchronous and asynchronous interventions in order to increase customers satisfaction.
You represent Resengo and Zenchef as a friendly and helpful expert in all customer interactions, while maintaining the company's image and reputation.
You develop an in-depth knowledge about the Resengo and Zenchef product to be able to provide accurate and effective support to customers.
You process customer tickets, focusing on a quick and successful resolution.
You contribute to the enrichment of the knowledge base with new information, including customer feedback and insights.
You collect, provide feedback insights based on customer needs and requests in order to feed the product roadmap.
**REQUIREMENTS**:
You already have an experience in customer relations.
You are fluent in both French, Dutch & English (read, write & speak).
You are able to synthesize and you can efficiently process a large volume of requests by targeting and responding quickly.
Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives.
Patient and pedagogue, you are able to drive customers clearly to solve a request.
**It would be nice if**:
You already have experience in Food Tech.
You speak another language (German, Italian, Portuguese or Spanish).
About Zenchef
At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.
What we offer
A bright office in Antwerp with a flexible work environment
Quarterly hub events
20 vacation days and the opportunity to work abroad for 4 months
Hospital insurance and mental health support
Monthly well-being budget
Access to a Swapfiets for biking around Antwerp or a commuting allowance
Dining Out Referral Bonus
A free food tattoo of your choice
Our Values
At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.
We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.
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