Customer Operations Manager

il y a 2 semaines

Oudergem, Belgique We Invest - Real Estate Temps plein

**ABOUT WE INVEST REAL ESTATE**

We Invest is the most innovative Belgian player in the Real Estate industry. A fast growing real estate franchisor that is completely disrupting the industry thanks to an innovative data-driven marketing strategy, new technologies and a human and ethical approach to business. We are continuously looking for talented people with a positive mindset and the will to change the status quo.

We believe in the importance of bringing technology and humanity closer together. Our goal is to support the human relationship in our business with technology and an innovative strategy. Making our agents better everyday and ensuring they have enriching and honest experiences with their clients and colleagues is at the very heart of our commitment.

Are you ready to embark on an extraordinary journey and make a real impact with your next career move?

To bolster our Customer Success Team, We Invest Belgium (based in Brussels) is seeking a talented Customer Operations Manager, and we hope it’s you

**Key Responsibilities**:
**1. Onboarding New Agencies/Agents**:

- Lead the onboarding process for new agencies, ensuring a smooth transition and positive experience.
- Provide guidance and support to new agencies to facilitate their integration into our systems and processes.

**2. Customer** **Support Service**:

- Ensure customer satisfaction by delivering professional support, acting as the primary point of contact for user inquiries, and resolving issues promptly while maintaining continuous communication with clients.
- Define, implement, and refine customer support processes and tools. Document product, tool, process, and service utilization.

**3. Manage learning material**
- Create, develop and update training materials.
- Manage the library of legal documents.

**4. Administrative management and Invoicing and Payment Follow-Up**:

- Execute administrative tasks proficiently to ensure seamless operations. Maintain organized records and files related to customer operations.
- Supplier/Partner Coordination:Oversee follow-ups with business partnerships.
- Supervise customer invoicing and ensure timely payment tracking.
- Collaborate with the finance department to address payment-related matters.

**5. Customer Events Coordination and Annual Event Calendar Management**:

- Collaborate with the Head of Customer to co-organize customer events. Assist in planning event logistics and liaising with external suppliers.
- Manage the year-round calendar of customer events, coordinating with internal teams and external partners.
- Ensure accurate documentation and communication of events to our suppliers and clients.

**Who we are looking for**:

- 2 to 3 years of experience in a customer care role, preferably in a customer-focused setting.
- Proficiency in both Dutch and French is mandatory, both spoken and written.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively and multitask.
- Customer-centric mindset with a passion for delivering exceptional service.
- Excellent attention to detail and accuracy in work.
- Strong analytical and problem-solving skills, with a willingness to take initiative.
- Spelling and grammar proficiency.
- Experience in the real estate market (or a strong interest in the industry) is advantageous.

**Additional Requirements**:

- Excellent communication and interpersonal skills.
- Ability to work effectively independently and as part of a team. Flexibility to adapt to changing priorities and deadlines.
- Willingness to occasionally work outside of regular business hours to support events and onboarding activities.

**What We Offer**:

- Competitive salary package with health insurance and a mobility package.
- Team-building activities to foster a collaborative work environment.
- Pleasant work environment with some remote work options.
- 5 additional days of holiday.
- Opportunity to be part of a highly motivated team dedicated to achieving common goals.
- Involvement in the fastest-growing real estate company in Belgium, France and soon Europe.
- Personal training plan to develop your career opportunities at We Invest or elsewhere.

Type d'emploi : Temps plein, CDI

Avantages:

- Aide au transport quotidien
- Assurance hospitalisation
- Chèques repas
- Travail à domicile

Programmation:

- Lun-Ven

Types de primes et de gratifications:

- 13ème mois
- Pécule de vacances

Lieu du poste : Télétravail hybride (1160 Oudergem)

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