IT Infrastructure Operations Manager
il y a 3 semaines
At D’Ieteren, we have brought fluid mobility to our clients for the past 215 years. A genuine experience, with multimodal innovation at full speed. To do so, we count on the best skills of the brightest minds, filled with motivation and ambition, taking the lead and innovating non-stop.
We tackle mobility challenges with tons of experience and great knowhow. With a passion for technique that has always characterized our 100% Belgian company. Move the country with us. Make your move. Moving people forward. Towards the future of healthy, innovative mobility.
**Responsibilities**:
The IT Infrastructure Rollout & Support team oversees all operational aspects of IT Infrastructure products (end-user devices, servers and other back-end systems, network) and is in charge of the end-toend monitoring of all IT products.
For IT Infrastructure solutions, the IT Infrastructure Operations Manager and his/her team:
- Coordinate and execute rollout of new solutions, in accordance with release management governance.
- Manage and monitor all installed systems, ensuring optimal performance and availability.
- Proactively ensure the highest levels of availability, focusing on end-user experience and system uptime.
- Execute changes or coordinate with third parties to have them executed, in accordance with release management governance.
- Provide 3rd level support, troubleshooting issues and resolving incidents, in coordination with partners and other IT personnel.
- Create and maintain procedures and automation to increase system efficiency and lower the human intervention time and error rate on any tasks.
- Develop and implement an end-to-end monitoring and alerting strategy.
- Oversee the deployment and maintenance of monitoring tools and systems.
- Collaborate with various teams to understand their monitoring needs and ensure they are met.
- Analyze monitoring data to identify trends and potential issues.
- Coordinate incident response efforts and post-mortem analyses.
- Continually improve monitoring coverage and effectiveness.
In this context, he/she will report to the IT Infrastructure Manager.
**Profile**:
The future employee (M/F) will:
- Have a Bachelor's degree, a preference in IT, or equivalent by experience.
- Be assertive in communicating with colleagues and users, ensuring that everyone's ideas and interests are respected.
- Possess the potential to acquire a good mastery of technical processes and an analytical approach based on multiple sources of information.
- Ability to work effectively in situations that are likely to generate stress.
- Be flexible in the face of changing priorities.
- Be able to set and above all achieve objectives by estimating the load and planning tasks related to the evolution of demands and maintenance.
- Be able to effectively manage external suppliers.
- Demonstrate autonomy in the organization of his/her work, quickly discern issues, and see how to respond to them.
- Be able to analyze an issue in a rigorous, precise and systematic manner, placing it in a broader context.
- Demonstrate judgment and decision-making skills, providing well founded and practical advice and clearly defining the actions to be taken.
- Ability to coordinate projects, facilitate groups and meetings.
- Be comfortable with the office suite (Outlook, Word, Excel, Visio, PowerPoint) and SharePoint.
- Preferably be in possession of Microsoft and ITIL certifications.
**Offer**:
In exchange for all these qualities we offer you an attractive salary with numerous supplementary advantages like a company car, a fuel card and the opportunity to evolve in a tone-setting company in the Belgian automotive-sector.
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