Vacature - Customer Success Consultant - Brussel
il y a 2 jours
**Vacature - Customer Success Consultant -** **Brussel**
Onze klant, een Legal Tech groep actief in softwareontwikkeling voor advocaten, is sterk groeiende en zoekt een
**CUSTOMER SUCCESS CONSULTANT**
Dit ter ondersteuning van onze klant zijn verschillende productgroepen.
**Jouw taken**:
- Je staat in voor de opstart en begeleiding van nieuwe en bestaande klanten, dit kan remote of bij de klant zelf zijn
- Deze functie bestaat vooral uit het goed analyseren van de behoeften van de klant (mogelijkheden softwarepakket, werkprocessen) waarbij een correcte vertaalslag naar het nieuwe softwarepakket cruciaal is.
- Je gaat de klant ondermeer ondersteunen bij het instellen en/of aanpassen van de technische instellingen van ons softwarepakket boekhouding op basis van hun specifieke noden. Je gaat de klant hierin begeleiden en opleiden.
- Het oplossen van de problemen kan bijna altijd vanop afstand (telefonisch, per mail). De opstart en opleiding gebeurt echter on-site bij de klant zelf.
**Profiel**
- Minimaal 5 jaar werkervaring
- Je hebt een A2-diploma in boekhouding of een bachelor in boekhouding
- Klantgericht, communicatief, analytisch, autonoom, teamgericht, goed kunnen plannen, discipline en stressbestendigheid
- Van nature steeds strevend naar verbetering
- Grondige kennis van de Microsoft Office suite vooral obv Outlook en Word.
- Taalkennis: zeer goede kennis Nederlands en Engels (spreken, lezen en schrijven), goede kennis Frans is een troef
**Aanbod en voordelen**:
- Je komt terecht in een dynamisch team binnen een grote Legal Tech groep. Collegialiteit wordt hoog in het vaandel gedragen
- Reële doorgroeimogelijkheden
- Contract van onbepaalde duur als werknemer, voltijds 40h/week met 12 extra dagen vakantie (ADV)
- Verder krijg je een aantrekkelijke verloning aangevuld met extralegale voordelen (maaltijdcheques, ecocheques, hospitalisatieverzekering, groepsverzekering, firmawagen, tankkaart).
- Je werkt vanuit het kantoor in Brussel alsook op verplaatsing bij klanten (Vlaanderen + Vlaamse rand van Brussel), 2 dagen/week remote werk is mogelijk
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