Manager Service
Il y a 5 mois
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next._
- The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more._
As **Service Manager at ASM**. You will lead and manage the service organization responsible for UK, Ireland, Belgium and Scandinavia countries. Driving and managing your team on a daily basis, you will engage with and provide service to our customers, driving the philosophy of safety, quality, output and cost while building a culture of “we care, we innovate, we deliver”. If you are a people-centric manager who also likes to work hands-on with some of the most advanced semiconductor equipment in the world, we would like to speak with you
**A closer look at the responsibilities**:
- Manage both the installation and installation progress of new equipment sold to a wide range of customers within your territory
- Ensure solid engagement with customers regarding routine sustaining/warranty support, scheduling of installations and upgrades; as well as the training certification of onsite personnel and adhering to contractual obligations
- Drive successful interaction between multiple internal product divisions and their support organizations, for successful support of our customers
- Manage and empower your local team of Field Service Engineers - provide them with coaching so they can deliver outstanding service and support to our local customers
- Ensure your team works in a planned, organized and efficient manner in line with departmental processes & procedures. Distribute new business within the team according to workload
- Take charge of escalations and after-sales support for ASM installations in your territory (warranty, contract and ad-hoc support)
- Establish regular customer delight meetings and ensure customer concerns are addressed
- Manage the activities of team members to ensure performance targets are met for installation, qualification and sustaining maintenance activities.
- Take responsibility for the financial performance of a specific site, which includes expense control, revenue generation, and asset management
- Proactively collaborate with other regional service managers to share best practices in site management and service delivery
- Participate in activities designed to aid product & service development
**We could be a great match for each other if**:
- You have a Bachelor or Master’s degree in a technical discipline with additional management training.
- You bring 10+ years of Field Service Management preferably experience in the semiconductor capital equipment industry
- You are a people focused leader who gets energy from coaching, empowering and developing a great team
- You are willing to work hands on in a field service capacity - traveling sometimes on short notice to customer sites and fabs in France/Italy
- You have experience in forecasting, budgeting and managing a P/L
- You have excellent communication skills in English
- You have excellent problem solving and data analysis skills
- You’re able to learn fast and drive the organization
- At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society._
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