Major Incident Manager Voor Belfius 220617d
il y a 2 jours
Aanvraag Belfius
Major Incident Manager
Info vacatureTermijn
12 maanden
Locatie (mogelijkheid thuiswerk)
Brussel
Thuiswerk te bespreken
Opleiding/diploma
Bachelor of master
Ervaringvereisten
Meerdere jaren ervairng in IT en vertrouwd met ITIL teminologie
Minimale kennis van ITIL sofware pakketen.
Ervaring met functioneel management van werknemers.
Taalvoorwaarden
Vlot in NL/FRA + Goede kennis ENG
Vakkennis
Kennis van ITIL en/ of ITSM tool is een pluspunt
Loonvoorwaarden
400€ tot 600€ per dag
Vacature
As a Major Incident Manager within our organization, you are the point of contact for handling major incidents for our various customers.
Do you enjoy analyzing incidents and thinking of possible solutions? Then we are looking for you.
As Major Incident Manager you will deploy the right people and resources.
In doing so, you ensure mínimal disruption of the business by actively and specifically communicating with the team and of course the customer.
- You ensure a direct functional management of colleagues with an executive role in the process
- You are the process contact for solution groups
- You monitor the process at the operational level
- You consult regularly with stakeholders
- You plan and monitor the quality and results of the incident management process
- You are responsible for reporting on the process and results
- You facilitate, instruct and coach the people with an executive role within the proces
- You give advice, solicited and unsolicited, in addition, you make proposals regarding trends and to solve malfunctions.
- You take the lead during Majors Incidents by assembling and convening a crisis team and, if necessary, you call in external suppliers.
- You will deliver a Major Incident Report (MIR) to Service Management in case of Majors Incidents.
**Profile**:
- You are independent, results-oriented and good at collaboration. You can quickly master an environment and associated rules and enjoy chasing issues until there is a robust solution. You can plan and organize well and you have persuasiveness. With this you are able to come up with structural improvement proposals that optimize the process.
- You have several years of experience in IT and are familiar with the ITIL terminology.
- You also have mínimal knowledge of ITIL software packages such as ServiceNow, etc.
- You have strong communication skills, both verbal and written
- You have experience with the functional management of employees
- You are very result oriented, enterprising, inventive and have the power of persuasion
- You show ownership of the incident management process and take responsibility in determining priorities
- You are stress resistant
- You are good at switching gears and connecting because you speak the language of the technology as well as that of the user, management and customer
**Job Type**: Freelance
**Salary**: €400.00 - €600.00 per day
Schedule:
- Monday to Friday
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