Logistics Customer Service Assistant
Il y a 4 mois
The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.6 billion in 2022.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you
Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project
**#IWorkForAllForGood**
**MISSIONS**
**The Logistics Customer Service Assistant executes the following processes**:
- Order to Invoice: he/she is the first contact for the customer order units and ensures that customer orders and requests are carried out with quality.
- Logistics claims: manages customers' logistics claims in collaboration with LSP.
- Local product and customer database: manage the product and customer databases and ensures that they are complete and correct.
Each Logistics & Customer Service Assistant can cover all of the processes listed above but does not work on each of these processes on a daily basis. Each assistant is assigned one main task, one specialty. Depending on the workload and urgency of the activities in the department, the assistant will work on the other processes.
**QUALIFICATIONS & EXPERIENCE**
**Minimum level of education and professional experience needed**:
- Degree in Logistics or Customer Service (or equivalent)
- Preferably 3 or 5 years of relevant international professional experience within complex organizations (ideally in FMCG).
- Specific knowledge (foreign languages, software, technical skills)
- Fluent in English, French and NL is an important plus
- Good understanding of Microsoft software and especially very thorough knowledge of MS Excel and SAP
**MAIN RESPONSIBILITIES**
**Carry out the process Order to Invoice**:
- Analyzes and ensures the correct integration of customer orders in SAP (EDI, Esker or manual).
- Manages and solves i-doc commands.
- Ensure the encoding of customer orders.
- Manages the allocation of breakdowns (based on sales input and Inventory Planner).
- Sending picking and delivery requests to the LSP.
- Informs customers of shortages on their orders.
- Based on the rules provided by the sales department and the Inventory Planner, optimizes the shipment of products outside the customer warranty period.
- Enter return requests and send them to the LSP.
**Physical flows**:
- Checks goods receipts and updates SAP if necessary.
**Customer Complaints**:
- For each logistic claim received directly from customers or via the LSP, creates a claim and processes it in order to ensure a response to the customer in line with the rules set.
- Verify that the goods movements are carried out correctly by the LSP.
- Check for each claim that the responsibility is correctly defined.
- Create a monthly summary of all claims and identify the cost to be charged to the LSP and the customer service rate.
**VMI Delhaize**:
- Stock management
- Creation of customers’ orders
- Management of delivery and transport partner
**KEY PERFORMANCE INDICATORS**
**Qualitative**
- Contribution to good relations and partnership with clients and the LSP.
- Accurate, efficient and timely customer order entry and database.
**Quantitative**
- Provision of complete and timely weekly and monthly closings.
- Achieving customer and logistics service levels.
- EDI/Esker Order vs. Invoice ration.
- Efficient, correct and timely claims management.
**CONTACTS & COMMUNICATION**
**Internal**
- Demand planning
- Marketing
- KAM
- Orders and logistics service
- Accounting
**External**
- Customers
- STEF
- Central (global)
- Local sales department
- Other local Supply Chain services
- Zone Supply Chain Operations
- IT Department
If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.
-
Vie Logistics
Il y a 5 mois
Braine-l'Alleud, Belgique Bel Group Temps pleinThe Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local...
-
Logistics Manager
Il y a 4 mois
Braine-l'Alleud, Belgique Bel Group Temps pleinThe Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local...
-
Agent D'exploitation Customer Service
Il y a 5 mois
Braine-l'Alleud, Belgique Ceva Logistics Temps pleinCEVA Logistics offre des solutions globales de chaîne d'approvisionnement pour connecter les personnes, les produits et les fournisseurs du monde entier. Présents dans 170 pays et avec plus de 110 000 employés répartis sur 1 300 sites, nous sommes en bonne voie pour atteindre notre objectif : être l'un des cinq principaux prestataires de services...
-
Agent D'exploitation Customer Service
Il y a 5 mois
Braine-l'Alleud, Belgique Ceva Logistics Temps pleinCEVA Logistics offre des solutions globales de chaîne d'approvisionnement pour connecter les personnes, les produits et les fournisseurs du monde entier. Présents dans 170 pays et avec plus de 110 000 employés répartis sur 1 300 sites, nous sommes en bonne voie pour atteindre notre objectif : être l'un des cinq principaux prestataires de services...
-
Global Customer Service Lead
Il y a 2 mois
Braine-l'Alleud, Belgique UCB Temps plein**Make your mark for patients** We are looking for a **Global Customer Service Lead** with excellent leadership and strong analytical skills and have a customer centricity mindset to join our **Global Supply Chain department**, Global Logistics function based our UCB Campus in **Braine-L’Alleud, Belgium**. **About the role** As a Global Customer Service...
-
Assistant Commercial
il y a 4 jours
Braine-l'Alleud, Belgique Unique Braine l'Alleud Office Temps pleinSociété spécialisée dans les bâtiments autonomes. Description de la fonction Entant qu'assistant commercial, vous êtes l’interface entre le représentant commercial, les clients et les services administratifs et techniques.Véritable bras droit du représentant commercial vos tâches sont:Assurer le suivi des projets en cours Aider à atteindre les...
-
Project Assistant
Il y a 4 mois
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Project Assistant (service support) - **Working Location**:Braine - l'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Good general education at least to higher secondary level - 3+ years of professional experience of...
-
Project Assistant
Il y a 5 mois
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Project Assistant (service support) 2 - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Good general education at least to higher secondary level - 3+ years of professional experience of...
-
Customer Agent
Il y a 5 mois
Braine-l'Alleud, Belgique HAYS Temps pleinBraine-l'Alleud | CS & Dispatch | Bilingual DU/FR | Permanent contract **Your new company** This dynamic company is based in Braine-l'Alleud and operates in the construction sector. **Your new role** As a Customer Service Agent & Dispatch, you are the point of contact for all B2B customers in your customer portfolio. You manage the customer order via SAP...
-
Customer Service Officer
Il y a 5 mois
Braine-l'Alleud, Belgique Unique Temps plein**Description**: Vous rêvez de travailler dans une PME doté d'un esprit familial et avec une envergure internationale ? Comme notre partenaire vous êtes persuadé que l’expérience client est la clé du succès d'une entreprise ? Vous souhaitez apporter expertise, pro-activité et bonne humeur à notre client ? Alors voici vos missions en tant que ...
-
Customer Service Fr/en
Il y a 5 mois
Braine-l'Alleud, Belgique Talentus Temps pleinTalentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: Votre quotidien dans cette fonction ressemblerait à: - Vous vous occupez du processus de A à Z : de la réception de...
-
Customer Service Officer
Il y a 5 mois
Braine-l'Alleud, Belgique ProSelect Temps plein**Description du job**: Et si vous envisagiez une fonction polyvalente saupoudrée d’adrénaline ? Notre mandant, **acteur unique** en **Belgique** dans son domaine de prédilection (proche de **l’alimentaire)** et présent **mondialement**, cherche à agrandir son équipe du **Customer Service**. Nous recrutons un **CUSTOMER SERVICE OFFICER...
-
Global Logistics Specialist
Il y a 5 mois
Braine-l'Alleud, Belgique UCB Temps plein**Make your mark for patients** We are looking for a **Global Customer Svr. & Dist**. to join us in our organization based in Braine-l’Alleud, Belgium. **About the role**: Within the scope of your responsibilities, you will ensure that UCB products will be delivered to our customers on time in efficient way and right quantities, following defined...
-
Shipping Assistant
Il y a 5 mois
Braine-l'Alleud, Belgique Avantor Temps pleinJob Summary Avantor is on the lookout for a motivated Shipping Assistant to join the growing team in Braine-l’Alleud. Are you passionate about science and looking for a diverse position in a customer centric environment? Then read on! In this brand new, varied role, you will support the scientists by initiating preparing and completing shipments of...
-
Customer Service Agent
Il y a 5 mois
Braine-l'Alleud, Belgique Select Temps pleinAssurer le trajet de la prise de commande de A à Z - Suivi des tâches dans SAP - Optimiser l’exécution de la livraison - Veiller à une bonne relation avec le client en assurant un service fiable - Optimiser les capacités de transport en adaptant le planning de façon continue - Communication efficace avec les personnes impliquées - Bilingue...
-
Customer Service Agent
Il y a 5 mois
Braine-l'Alleud, Belgique Select Temps pleinAssurer le trajet de la prise de commande de A à Z - Suivi des tâches dans SAP - Optimiser l’exécution de la livraison - Veiller à une bonne relation avec le client en assurant un service fiable - Optimiser les capacités de transport en adaptant le planning de façon continue - Communication efficace avec les personnes impliquées - Bilingue...
-
Service Delivery Manager Support
il y a 5 jours
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager Support / Customer Care Service - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...
-
Customer Service Fr/nl ou Fr/en
Il y a 4 mois
Braine-l'Alleud, Belgique Talentus Temps pleinTalentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: Votre quotidien dans cette fonction ressemblerait à: - Vous vous occupez du processus de A à Z : de la réception de...
-
Assistant Social
Il y a 5 mois
Braine-l'Alleud, Belgique Centre Hospitalier Le Domaine Temps pleinLE DOMAINE, Centre Hospitalier Psychiatrique situé dans un agréable cadre de verdure au cœur du Brabant-Wallon, recherche: **ASSISTANT SOCIAL - ASSISTANT en PSYCHOLOGIE -** **ÉDUCATEUR - (H/F/X) - (CDD) **A propos du Domaine** L’Association Le Domaine-ULB-Erasme, situé à Braine-l’Alleud, est une association de Centres publics d'Action Sociale du...
-
Service Delivery Manager Support
il y a 5 jours
Braine-l'Alleud, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
