Service Improvement Lead

il y a 3 semaines


Brussels, Belgique Ericsson Temps plein

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

We are now looking for our **MSCLT Service Improvement lead (T&T)**.

As **MSCLT Service Improvement lead (T&T)**, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and

requirements.

As MSCLT Service Improvement lead, you will report to the MSCOO (Managed Service Chief Operating Officer) and you will belong to his MSCLT team.

Your primary interfaces are MSCOO, MSCLT team, Network Operation Center (NOC), Telenet Delivery Manager, Telenet Engineering, Customer Project Manager’s (CPM), Contract manager

This role is based in Brussels office.

**Responsibilities & Tasks**:

- Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking
- Validate and approve integration test results for a new service, terminal and equipment type or vendor
- Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units
- Ensure deployment management activities are efficiently performed and supported by other delivery

organizations and functions
- Seek customer approval for deployment solutions and negotiate penalties in the case of customer nonacceptance
- Participate on various change management boards, and forums as needed and coordinate customer participation as necessary
- Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary
- Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations
- Continuously drive for efficiency, improvements and excellence in service delivery (Like E// Strategic programs, driving Automation and AI / ML Use cases).

**Core Competences**:

- Deployment and integration delivery management
- Change management
- Release and deployment management
- Efficiency improvement management
- Delivering results and meeting customer expectations
- Analyzing
- Deciding and initiating action
- Entrepreneurial and commercial thinking
- Persuading and influencing
- Relating and networking

**To be successful in the role you must**:

- be strong independent overseeing and managing your operations, as delegation from MSCOO
- be well structured and stress resistant in crisis & conflicts
- be analytical to solve complex challenges, capable of preparing & presenting comprehensive & synthetic presentations towards customer & management
- be a Team player, persuasive and influencing
- be strong customer focused and emphatic listener
- be strong communicator both verbally as in writing
- be decisive, result oriented, show initiative, have a sense of Ownership and drive action & progress and commercial thinking
- have the strong ability to mediate between people, teams & stakeholders and are able to provide guidance & direction

**Apply**

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms



  • Brussels, Belgique Yara Temps plein

    Date posted: Aug 1, 2023- Location: Brussels, Brussels-Capital Region, BE Terneuzen, NL Oslo, NO- Job Function: Other- Job Type: Permanent- Job Requisition ID: 17028**Business Improvement Leader**: We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity...


  • Brussels, Belgique Ericsson Temps plein

    **Our Exciting Opportunity**: We are now looking for a Service Improvement Lead to drive continual measurement, analysis, reporting and improvement activities to support the Service. This is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and...


  • Brussels, Belgique Equans Temps plein

    **Domaine**: Digital et IT/Chef de projet - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - Equans in Brussels is looking for a **Service Improvement Manager**. As Service Improvement Manager you are responsible for identifying, designing, and delivering priority changes to services which improve ways of working for colleagues and deliver...

  • Service Improvement Manager

    il y a 16 heures


    Brussels, Belgique Equans Temps plein

    **Domaine**: Digital et IT/Chef de projet - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - Equans in Brussels is looking for a **Service Improvement Manager**. As Service Improvement Manager you are responsible for identifying, designing, and delivering priority changes to services which improve ways of working for colleagues and deliver...

  • Field Service Team Leader

    il y a 3 semaines


    Brussels, Belgique Verisure NV Temps plein

    **Join Our Team as a Field Service Team Leader at Verisure!** **Why Verisure?** - ** Attractive Compensation**: Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. - ** Work-Life Balance**: Embrace a new way of working that prioritizes your wellbeing, with...

  • Field Service Team leader

    il y a 2 semaines


    Brussels, Belgique Verisure Temps plein

    Join Our Team as a Field Service Team Leader at Verisure! Why Verisure? Attractive Compensation : Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. Work-Life Balance : Embrace a new way of working that prioritizes your wellbeing, with flexible...

  • Customer Service Lead

    il y a 2 semaines


    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Customer Service Lead - Supply Chain - Bruxelles - Full-time - Belgium As a Customer Service Lead you ensure the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. Your main goal? Making sure our customers have the best experience possible. You...

  • Customer Service Lead

    il y a 2 semaines


    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    **Company Description** You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings - divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or...

  • Team Leader HR Services

    il y a 3 semaines


    Brussels, Belgique MS Amlin Temps plein

    Team Leader HR Services Join us as the leader of our International HR Services team, consisting of 4 talented individuals spread across our Amsterdam, Rotterdam, Brussels and Paris offices. As the driving force behind this team, you'll be at the forefront of delivering an exceptional employee experience throughout the region. You'll play an integral part...


  • Brussels, Belgique Verisure NV Temps plein

    We protect what matters most to families and small businesses. We are the leading provider of professionally monitored security solutions in Europe and the number one in Belgium, with more than 150.000 customers. At Verisure, we believe it is a human right to feel safe and secured. What does the Job entail? The  Field Service Team Leader  manages...

  • Field Service Team leader

    il y a 2 semaines


    Brussels, Belgique Verisure NV Temps plein

    We protect what matters most to families and small businesses. We are the leading provider of professionally monitored security solutions in Europe and the number one in Belgium, with more than 150.000 customers. At Verisure, we believe it is a human right to feel safe and secured. What does the Job entail? The  Field Service Team Leader  manages...

  • Lead Buyer Services

    Il y a 2 mois


    Brussels, Belgique bpost Temps plein

    **Lead Buyer Services**: - Regio : Brussel **Procurement - Lead Buyer Services** **Context** Our procurement team is evolving into a high-impact procurement organisation that develops as a strategic partner for the business. In this evolving context, we are recruiting a Lead Buyers Services who will help realise this transformation for both, domestic and...

  • Lead Buyer Services

    il y a 2 jours


    Brussels, Belgique bpost Temps plein

    **Lead Buyer Services**: - Regio : Brussel **Procurement - Lead Buyer Services** **Context** Our procurement team is evolving into a high-impact procurement organisation that develops as a strategic partner for the business. In this evolving context, we are recruiting a Lead Buyers Services who will help realise this transformation for both, domestic and...

  • Service Reliability Lead

    il y a 3 semaines


    Brussels, Belgique Ericsson Temps plein

    As MSCLT Service Reliability lead - Operations, you are accountable for managing Operations Delivery Management, the financial & operational performance, the contracted Service Level Agreement (SLA) fulfillment, customer satisfaction and serve as the primary escalation point for critical incident, Delivery Operations escalations, performance reporting...

  • Senior DevOps Lead

    il y a 3 semaines


    Brussels, Belgique 3E Temps plein

    **Company**: 3E is a leading **technology and SaaS company** providing **digital solutions and expert services** that maximise the performance of renewable energy assets. As a trusted **data services** partner, we deliver future-proof and easy-to-deploy **solutions** over a project’s entire lifetime, supporting developers, asset managers, operators,...

  • Lead Buyer Services

    Il y a 2 mois


    Brussels, Belgique bpost Temps plein

    **Procurement - Lead Buyer Services** **Context** Our procurement team is evolving into a high-impact procurement organisation that develops as a strategic partner for the business. In this evolving context, we are recruiting a Lead Buyers Services who will help realise this transformation for both, domestic and global needs. You will report to the...

  • Lead Buyer Services

    il y a 4 semaines


    Brussels, Belgique bpost Temps plein

    **Procurement - Lead Buyer Services** **Context** Our procurement team is evolving into a high-impact procurement organisation that develops as a strategic partner for the business. In this evolving context, we are recruiting a Lead Buyers Services who will help realise this transformation for both, domestic and global needs. You will report to the...

  • Lead Buyer Services

    il y a 2 jours


    Brussels, Belgique bpost Temps plein

    **Procurement - Lead Buyer Services** **Context** Our procurement team is evolving into a high-impact procurement organisation that develops as a strategic partner for the business. In this evolving context, we are recruiting a Lead Buyers Services who will help realise this transformation for both, domestic and global needs. You will report to the...

  • Quality Lead Benelux

    il y a 3 semaines


    Brussels, Belgique Allianz Partners Temps plein

    **Allianz Partners** is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of...

  • Team Lead

    il y a 1 semaine


    Brussels, Belgique Danone Temps plein

    About the job As our Customer Service Team lead, you will be responsible for delivering perfect execution of the Order 2 Cash process, while, on one side, maximizing customer/patient satisfaction and, on the other side, minimizing total cost-to-serve and CO2 impact. Being a seasoned people manager, you will be in charge of leading a team of CS Agents (Front...