Field Services Lead
Il y a 2 mois
**Company Description**
Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.
The world is how we shape it. Let’s shape it together.
As a Field Services Lead, you will oversee projects from various operational and support teams. You will monitor SLAs, manage changes, handle escalations, and lead change meetings. Preparing and integrating weekly incident and ticket reports into the KPI report will be part of your duties. You will manage changes in Jira, ensuring status updates are current. Leading Change Control Board (CCB) meetings for systems like XMII, PIMS, IPC, and ELP is essential.
Responsibilities include managing CCB reports in TrueVault and coordinating timely approval processes. Monitoring tickets in IRIS to prevent escalations is crucial. Coordinating planned maintenance activities in MS Planner and advising involved parties is part of your role. Proactively tracking high-impact incidents and managing organizational changes will also be key tasks.
**Qualifications**
**You’ll have knowledge and experience of the following**:
- Bachelor’s or Master’s degree in computer science or a relevant equivalent
- At least 3 years of relevant experience
- Preferred experience in pharma
- Being hands-on, motivated, eager to learn, good communicator, able to provide ideas, structured, and some technical knowledge (not in-depth)
- Following up on SLA's, IT order management changes, escalations and incidents
- Developing a continuous improvement roadmap
- Reporting on performance metrics
- Fluent in English and Dutch
**What we can offer you**
We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.
You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. On top of that, you’ll join the Business Line DPS (Digital Platform Services) and join the team of consultants and experts who mainly fulfill roles such as Service Delivery Manager, Project Manager, Transition Manager and IT Process Facilitator. Our team keeps a finger on the pulse of our clients and ensures quality in and delivery of IT contracts and projects. We guide improvement processes and focus on absolute customer satisfaction.
**Additional Information**
Do you picture yourself in a fast-growing, vibrant team at the cutting edge of software implementation? Does working with international clients across multiple industries sound exciting? Then you’re in the right place.
We offer a generous employee benefits package that includes:
- A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events.
People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.
**Want to know what happens next?**
- ___
- Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences._
-
Field Service Team Leader
Il y a 6 mois
Brussels, Belgique Verisure NV Temps plein**Join Our Team as a Field Service Team Leader at Verisure!** **Why Verisure?** - ** Attractive Compensation**: Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. - ** Work-Life Balance**: Embrace a new way of working that prioritizes your wellbeing, with...
-
Odyssee Field Service: Customer On-boarding Manager
Il y a 6 mois
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
-
Field Service Teamleader
Il y a 7 mois
Brussels, Belgique Verisure NV Temps plein**We protect what matters most to families and small businesses.** We are the leading provider of professionally monitored security solutions in Europe and the number one in Belgium with more than 100.000 customers. At Verisure, we believe it is a human right to feel safe and secured. To achieve this ambition, we have built our teams out of committed and...
-
Digital Marketing Manager
Il y a 6 mois
Brussels, Belgique Odyssee Field Service Temps pleinDive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...
-
Team Leader Field Techniekers
Il y a 6 mois
Brussels, Belgique Verisure NV Temps plein**Wij beschermen wat het belangrijkst is voor gezinnen en kleine bedrijven.** We zijn de grootste leverancier van gemonitorde beveiligingsoplossingen in Europa en nummer één in België, met meer dan 150.000 klanten. Bij Verisure geloven we dat je veilig voelen een recht is. **Wat houdt de functie in?** De Field Service Team Leader beheert de selectie,...
-
Store & Field Lead - Brussels
Il y a 3 mois
Brussels, Belgique Swapfiets Temps plein**Are you ready for your Swapfiets adventure** Hi, we are Swapfiets! The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'. **Do you recognize yourself in this?** Your goal? Very simple: you make our members and colleagues super happy!...
-
Field Service Technicien(Ne)
il y a 4 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinField Service Technicien(ne) - Région de Bruxelles / Halle / Waterloo / Wavre - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving En tant que technicien(ne) Field Service chez JDE, vous faites partie de notre équipe technique, laquelle voue une véritable passion à notre produit (café), à la technique et met tout en œuvre...
-
Field Service Engineer H/F
Il y a 5 mois
Brussels, Belgique Fichet Group Temps pleinL'innovation dans la sécurité, notre ADN depuis 200 ans ! Leader dans le domaine de la sécurité, Fichet Group développe des solutions dédiées à la protection des entreprises, services publics, commerces pour faire face aux risques des plus courants jusqu'aux plus extrêmes. Fichet Group mobilise sa créativité et son expertise pour que ses...
-
Field Service Technieker
Il y a 6 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinField Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...
-
Field Service Technieker
Il y a 6 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinField Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...
-
Field Service Technieker
Il y a 6 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinField Service Technieker - Koffiemachines - Operations Professional - Brussels - Full-time - Belgium Vacatureomschrijving Als Field Service Technieker bij JDE maak je deel uit van ons technisch team dat gepassioneerd is door ons product (koffie), techniek en het garanderen van exceptionele klantervaring. Als technisch specialist ben je het gezicht van ons...
-
Field Service Technicien(Ne)
il y a 4 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein**Vacatureomschrijving** En tant que technicien(ne) Field Service chez JDE, vous faites partie de notre équipe technique, laquelle voue une véritable passion à notre produit (café), à la technique et met tout en œuvre pour garantir au client une expérience exceptionnelle. En tant que spécialiste technique, vous représentez notre entreprise auprès...
-
service delivery lead, integration lead, data lead
il y a 4 jours
Brussels, Brussels, Belgique Paradigm Temps pleinParadigm is de instelling van openbaar nut die verantwoordelijk is voor de digitalisering van het Brussels Hoofdstedelijk Gewest. Wij ondersteunen onze klanten - de Brusselse openbare instellingen - in hun digitale transitie. Werken voor Paradigm betekent een reële impact hebben op het dagelijkse leven van de Brusselaars. Service Delivery et Data...
-
Belgium Field Marketing Lead
Il y a 6 mois
Brussels, Belgique Avanade Temps pleinCome join us Embark on a journey where your diverse marketing skills fuel business growth and client success. As an enthusiast leader, you have a proven track record in collaborating with and influencing various business stakeholders within a matrixed organization. You’ll play a pivotal role in creating and implementing integrated, multi-tactic marketing...
-
Project Lead/freelance Opportunity/belgium
Il y a 6 mois
Brussels, Belgique Pixie Recruitment Services Limited Temps pleinWe are seeking a skilled Project Lead to oversee a telephony program with a strong web development component. This project serves as an interface between business and IT, focusing on digital servicing, mobile development, chatbots, Dynamics, infrastructure, and cloud solutions. **Start Date**: August (Ideally) - September (Latest) **Duration**: 12 Months...
-
Lead Security Specialist
il y a 1 semaine
Brussels, Belgique SWIFT Financial Messaging Services Temps pleinAbout the Role Shared Infrastructure service Providers support Shared Infrastructure service Providers such as Service bureaux, and L2BA’s, Value Added Service Enables and Business Connect Providers play an important role in Swift’s strategy. We are looking for a talented individual who can support our team in the management of those providers. We are...
-
Field Service Technician
il y a 2 semaines
Brussels, Belgique Hexagon Manufacturing Intelligence Temps plein**Job title**: Field Service Technician (M/F/d) **Req ID**:1346 **Business Unit**: Hexagon Manufacturing Intelligence BV **Location**:BeNeLux **Short description**: As a **Field Service Technician (M/F/d)**, you will be responsible for the installation, calibration, troubleshooting and repairs of our tactile Coordinate Measuring Machines (CMMs) for our...
-
Field Marketing Lead, Senior Consultant
Il y a 6 mois
Brussels, Belgique Avanade Temps pleinField Marketing Senior Consultant, Belgium (Gallia) Elevate marketing impact and innovation as a Field Marketing Senior Consultant at Avanade. We are seeking an experienced B2B marketing professional to overseen client and industry marketing initiatives in Belgium and the Gallia region (France, Belgium, Netherlands). Come join us Embark on a journey where...
-
Technicien IT Field Services
Il y a 7 mois
Brussels, Belgique BDG Company Temps pleinBDG Company est une entreprise qui offre des services informatiques à divers clients en Belgique et au Luxembourg. Dans le cadre de notre croissance constante, nous sommes à la recherche d'un(e) technicien(ne) IT Field Services pour renforcer notre équipe. **Descriptif de la fonction**: - Installation et maintenance de parcs informatiques (postes de...
-
Technicien IT Field Services
Il y a 6 mois
Brussels, Belgique BDG Company Temps pleinBDG Company est une entreprise qui offre des services informatiques à divers clients en Belgique et au Luxembourg. Dans le cadre de notre croissance constante, nous sommes à la recherche d'un(e) technicien(ne) IT Field Services pour renforcer notre équipe. **Descriptif de la fonction**: - Installation et maintenance de parcs informatiques (postes de...
