Client Service Executive
il y a 2 semaines
Job Description**
CLIENT SERVICE EXECUTIVE**
Brandbank team - Brussels office
**ABOUT THIS JOB**
The Client Service Executive will be responsible for a portfolio of supplier accounts with overall responsibility for service delivery across this portfolio. You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality, and coverage are maintained effectively.
**RESPONSIBILITIES**
- Delivering first-class service levels across your supplier portfolio; dealing with multiple stakeholders within your customer base to ensure they are getting full value from the Nielsen Brandbank service.
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional “value - add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
- Providing support and training to your customer base to ensure they are working with Nielsen Brandbank in a mutually beneficial manner.
- Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances.
- Building a rapport with your supplier base to support both revenue growth and customer satisfaction, via regular communication to understand their service requirements and identify potential areas where Nielsen Brandbank can further support their business objectives.
- Working with your Account Manager counterpart to develop Account Development Plans; creating customer specific objectives to improve service delivery and customer perception of the Nielsen Brandbank service.
**REQUIREMENTS**
- Demonstrable ability to perform against multiple business KPIs, particularly inclusive of Customer Satisfaction / Voice of the Customer measures.
- Proven ability to develop customer engagement in a product and / or service.
- Able to think critically and identify process improvement areas across multiple business functions.
- Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment.
- Highly organized, driven, with good time management skills and a logical approach with excellent attention to detail.
- Experience in a Customer Service role, ideally in a Business to Business environment - would be a great asset
- Excellent communication skills, both written and verbal in French & English, with presentation skills and the ability to network effectively.
- Professionally presented, articulate and a confident communicator at all levels.
**WHAT WE CAN OFFER**
- Entry level position with huge international exposure and opportunity to work with global companies from FMCG market
- You will have your own portfolio of Clients & a chance to build autonomously long-term relationship with them
- Open & energetic team :)
- Detailed induction programme
- Various career paths across Belgium structure
LI-HL1
Additional Information
All your information will be kept confidential according to EEO guidelines.
**About NielsenIQ**
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
-
Client Service Executive
il y a 2 semaines
Brussels, Belgique Franklin Templeton Investments Temps pleinWhat is France and Benelux Distribution responsible for? The France and Benelux Distribution team develop strong business partnerships with our clients, who are institutional asset owners, consultants, fund buyers and fund sellers. The Client Service Executive we are hiring will work alongside the external sales team to grow and retain Franklin...
-
Client Solution Executive
il y a 2 jours
Brussels, Belgique Kyndryl Belgium BVSRL Temps plein**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...
-
Customer Service Executive
il y a 2 semaines
Brussels, Belgique CPL Recruitment Temps pleinAre you fluent in Dutch (and English), and already living in Belgium or living in The Netherlands but willing to relocate? Do you have a previous experience in a call center as Customer Service Executive and now looking not just for a job, but for a real career opportunity? If so, stop there, apply, and I will call you promptly to discuss with you a real,...
-
Client Response Executive
il y a 3 semaines
Brussels, Belgique NielsenIQ Temps plein**Job Description**: For our Commercial Team in Brussels, we are looking for a **Client Response Executive.** As a Client Response Executive (= Customer Service Executive) you and your teammates are the first point of contact for the Category Managers and Trade Marketers of leading manufacturers and retailers in FMCG for answering daily questions about the...
-
Business Development Executive
il y a 2 jours
Brussels, Belgique Axis Temps pleinPour un de nos clients actif dans le secteur juridique, nous recherchons un Business Development Executive. Le Business Development Executive soutiendra l'équipe Marketing and Business Development (MBD) dans un large éventail de projets et d'activités de développement commercial visant à renforcer...** Description** Pour un de nos clients actif dans le...
-
Account Executive
il y a 3 semaines
Brussels, Belgique Colt Technology Services Temps pleinColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. **Role Profile** **Role title: **Account Executive, Capital Markets** **Colt Level: **S2** **Business Unit**: **Sales & Marketing** **Reports to: **Sales...
-
Product Specialist
il y a 2 jours
Brussels, Belgique Moody's Investors Service Temps pleinThe Client Service team understands customer needs and goals, brings technical expertise to support client onboarding, provides training, and offers direction throughout all phases of the client life cycle pre - and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through...
-
Product Specialist
il y a 3 semaines
Brussels, Belgique Moody's Investors Service Temps pleinThe Client Service team understands customer needs and goals, brings technical expertise to support client onboarding, provides training, and offers direction throughout all phases of the client life cycle pre - and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through...
-
Executive Assistant
il y a 2 jours
Brussels, Belgique Tiger Recruitment Temps plein**Executive Assistant** **Overview** On behalf of our client, a leading global consultancy, we are looking for an Executive Office Assistant to join the Business Support team based in Brussels. **Main responsibilities** - Management of incoming calls and directing or actioning as appropriate. - Coordination of internal and external meetings including...
-
Executive Assistant
il y a 4 semaines
Brussels, Belgique EXCEL CAREERS Temps pleinLooking for a new exciting challenge as an Executive Assistant? We have a job for you Excel Careers and Excel Interim is a Recruitment Consultancy specialized in administrative support profiles such as receptionists, management assistants, executive / personal assistants, HR assistants, sales and marketing assistants, office managers, customer service,...
-
Account Executive, Iii
il y a 2 semaines
Brussels, Belgique ITC WORLDWIDE Temps plein**Role: Account Executive - IT (MSP) European Territory Assigned** Account Executive - for managed IT service provider seeking an experienced Account Executive with a hunter mentality to help drive the growth and development of the clientele base. Work alongside the VP of Sales providing best in class IT solutions and take control of your earning...
-
Client Service Specialist
il y a 3 semaines
Brussels, Belgique NielsenIQ Temps pleinCompany Description CLIENT SERVICE SPECIALIST Brandbank team - Brussels, Belgium **ABOUT THIS JOB** You will report to the Head of Retail working as part of the Retail Services Team providing a first-class customer experience to one of the biggest retailers in the Netherlands. Supporting the work of the wider Commercial Team by being the ‘day to day...
-
Client Service Specialist
il y a 2 semaines
Brussels, Belgique NielsenIQ Temps plein**Job Description**: **CLIENT SERVICE SPECIALIST** Brandbank team - Brussels office, Belgium **ABOUT THIS JOB** The Client Service Executive will be responsible for a portfolio of supplier accounts with overall responsibility for service delivery across this portfolio. You will be responsible for achieving Quarterly Customer Satisfaction targets, as well...
-
Sales Executive
il y a 2 semaines
Brussels, Belgique Mercure Liège City Centre Temps pleinLe **Mercure Liège City Centre**, hôtel fraîchement rénové et situé au cœur de Liège, en bord de Meuse, recherche un(e) **Sales Executive**. Cet établissement 4* dispose de 149 chambres spacieuses et confortables, 7 salles de réunion, 3 espaces événementiels et d'un bar-à-manger branché “La Linière”, avec cuisine bistronomique, locale et...
-
Senior Account Executive-2
il y a 20 heures
Brussels, Belgique UNITED PARCEL SERVICE Temps pleinExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Executive Assistant
il y a 3 semaines
Brussels, Belgique EXCEL CAREERS Temps pleinLooking for an Executive Assistant / Project Coordinator position? We have a job for you Excel Careers and Excel Interim provide multilingual administrative support staff to companies across all sectors, specializing in profiles such as Receptionists, Management Assistants, Executive / Personal Assistants, HR Assistants, Sales & Marketing Assistants, Office...
-
Collaborateur Commercial
il y a 4 semaines
Brussels, Belgique Icare Executive Search Temps pleinICARE Executive Search, Cabinet de Recrutement & Chasse de Têtes recherche pour le compte de son partenaire: **2 Collaborateurs commerciaux BILINGUE fr/nl** pour la région sud de Bruxelles. Notre partenaire est sans aucun doute le futur leader dans le domaine du service commercial aux entreprise. **Vous serez au cœur de la croissance de la société** et...
-
Collaborateur Commercial
il y a 2 jours
Brussels, Belgique Icare Executive Search Temps pleinICARE Executive Search, Cabinet de Recrutement & Chasse de Têtes recherche pour le compte de son partenaire: **2 Collaborateurs commerciaux BILINGUE fr/nl** pour la région sud de Bruxelles. Notre partenaire est sans aucun doute le futur leader dans le domaine du service commercial aux entreprise. **Vous serez au cœur de la croissance de la société** et...
-
Service client
il y a 4 semaines
Brussels, Belgique Sales Talents Temps pleinL'amour du bois ? L'envie d'un cadre familial ?L'amour de la vente - de la gestion du stock - de la négociation ?Une seule adresse, notre partenaire à Bruxelles Pour son magasin, il recherche une personne polyvalente capable aussi bien de conseiller les clients que de gérer le stock des matériaux.Nous recherchons un(e) candidat(e) qui aura les tâches...
-
Executive Assistant Pour Une Société
il y a 2 semaines
Brussels, Belgique Bright Plus Temps plein**Location** - BRUXELLES **Office** - Bright Plus Bruxelles **Phone number** +32 (0)2 289 06 90 **E-mail** **Description** L'Executive Assistant accompagne et assiste aux diverses tâches liées aux activités du CEO. Pour ceci vous travaillez en binôme avec une autre Excutive Assistant. Vos missions principales: - Gérer l'agenda des voyages,...
