Wholesale Operations Manager
Il y a 3 mois
**About My Way**:
We are a subsidiary of D’Ieteren Automotive, active in used cars in Belgium and internationally. Our objective is to become the undisputed market leader in Belgium through a used car sales model that combines online channels with a national franchise network.
Within the group, we have two business units:
- **My Way**, our retail (B2C) brand, is our promise to the end-customer. Through My Way we market used cars in Belgium through a combination of digital channels and a physical franchise network of 100+ distribution points across the country.
- **My Way PRO**, our B2B brand, is active in used car wholesale at international level. Our objective is to source quality used cars across Europe from a varied range of channels and partners and sell them through our official channels: My Way and Audi Approved+ of B2B car dealers.
**Mission of the Wholesale department.**
***
The wholesale car factory is the operational engine of My Way. The car factory ensures that My Way sources the right quality cars for the Belgian market and delivers an excellent service quality to our strategic distribution channels.
Therefore, we want to
- Increase captive sourcing through D’Ieteren Automotive, maximizing synergies between the new and used car activites across the group
- Develop used car creation partnerships with rentals, LeaseCo’s, car sharing providers and other mobility players, based on buy-back concept
- Develop a sharp data-driven understanding of the products needed by our distribution channels (dealership network and online sales channel)
- Derive commercial strategies to boost alternative distribution channels (export included) beyond the strategic channels (LMA network and My Way Direct) to help optimize stock rotation
- Improve the stock rotation & derive strategies to minimize stock days (upstream sales, auctions, dynamic pricing, etc.)
- Setup measures and controls to ensure the quality of cars purchased
- Optimize service quality throughout the B2B-processes: clear standards when purchasing, transport, refurbishment center,. Making sure this process (and pipeline) is transparent and the level of service quality is high and stable.
In the end, the Wholesale car factory continuously searches for the right balance between volume, margin and stock velocity and aims to fee our My Way network with the right products for the Belgian market
**Tasks**:
**In order to realize this mission, we need a Wholesale Operations Manager, with following focal points (non-exhaustive)**:
- Responsible for implementing business strategy into processes and procedures
- Create clear roles and responsibilities in the Operations team, allowing an efficient handling of purchase, sales, deliveries and refurbishment activities
- Ensure an excellent service quality for our B2B customers
- Focus on structural process improvements across our entire wholesale operations (both in sourcing and sales) to optimize: our stock rotation, staffing productivity and operational capacity
- Develop an accurate forecasting of our future purchase and sales volumes allowing accurate capacity management of the internal operations team and with our partners Dekra & HM
- Main contact point for our compound handling partner (Hödlemayr) including SLA follow-up, contract and volume negotiations - driving all strategic and tactical discussions to improve SLA’s
- Strong focus on digitalization and automatization of processes across the entire value chain (in collaboration with our internal IT team and Robonext)
- Setup of controls and regular monitoring of SLA’s and KPI’s in order to identify main pain-points and improvements across various processes
- Recruitment, leadership, coaching and motivating the wholesale operations team, in order to maximize engagement and efficiency
**Skills & Competences.**:
- Responsible for ensuring the quality of our services meet or exceed customer expectations
- Structural and analytical thinking, in order to structurally improve process efficiency and gain time, costs, reduce error rates and improve service quality for both internal and external clients
- Partnership management: Partnerships only work if the relationship is nurtured, with clear mutual commitments which are respected. You will be responsible for managing our partnerships with various external providers, continuously improving their quality and effectiveness.
- Planning & organizational skills: You are able to plan and organize your team accordingly, define key processes and controls to make sure we respect our commitments.
- Team management & communication skills: You are able to create clear role responsibilities in the Operations team and clearly communicate objectives for the team (timely, complete, credible). You are able to continuously coach members of the team in order to help them become the best version of themselves in their day-to-day job.
- Active problem-solving: you are proactive in identifying problems, you are abl
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