Technical Consultant Ecommerce Global Accounts

il y a 1 semaine

Zaventem, Belgique WorldLine Temps plein

**Technical Consultant Ecommerce Global Accounts (Direct Program)**

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
- Customer Scope: our global and international accounts, eg. Carrefour, Fnac, Accor, Adeo,..._

Your day-to-day responsibilities include
- Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts.
- Act as a key expert for external needs analysis and to provide solutions to your our customers and partners
- Provide training to clients on platform features and Ingenico ePayments products
- Provide technical and operational support for key account merchants post implementation or where required if unable to solve in normal support process
- Investigate ongoing or new incoming incidents if assigned to you by your manager
- Ensure continuity of our merchant business by responding quickly and taking correct measurements

Activities Breakdown on Direct Integration Layer
- Analysis of current legacy integration and Payment methods scope
- Functional mapping with new Direct API
- Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them
- Coach Merchants or Integrators on the differences between Legacy and Direct e.g. API calls, SDKs, Payment statues, Error Codes,
- Configuration (When required) e.g. Hosted Checkout with 3DS configuration, Fraud, Payment Methods
- Validate End to End Merchant testing

**Signs of success**
- Good relationship-building and interpersonal skills that allow to adapt easily to different interlocutors
- Thoughtful and attentive understanding of the needs of the clients
- As a problem solver you strive for excellent customer service

**Skills we can't do without**:
For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

- Preferably 1-2 year(s) of working experience in a similar position/environment.
- Excellent knowledge of English, Dutch and/or French
- Very good relational and communication skills (both written & spoken)
- You have the "Can-do" attitude
- Critical mindset & problem solving
- Team player
- Eye for details & accuracy
- You embrace challenges with a smile
- Close interaction with other departments (Sales, Marketing, Development,...).
- Good knowledge and general computer culture
- Know what is an API, REST architecture, comfortable with Postman or equivalent tool
- Know how to read / write JSON

**Skills we'd like**:
It would be great if you have the following skills, too:

- Front-end knowledge (HTML/ CSS / JS)
- Knowledge of SQL (fairly basic, doing selects and joins in SSMS)
- Have already worked with logging tools (Kibana, Splunk or equivalent)
- Background developer (with the objective of knowing how to understand, analyse and correctly escalate the technical issues - in particular - Setting up SDKs without systematically having to go through Product or the DEV team)
- Notions of computer security (principles of authentication, cryptography, etc.)

  • Technical Account Manager

    il y a 3 jours

    Zaventem, Belgique Aprico Consultants Temps plein

    Has your career been driven by **Digital Transformation**? Whether you’re a **Senior Consultant in the public sector, Sales Account Manager or Business Development Manager**, you can count on Aprico Consultants to provide genuine career support. Find out more about this opportunity. At Aprico Consultants, we do what we say, and we say what we do....

  • Account Manager

    Il y a 7 mois

    Zaventem, Belgique ABB Temps plein

    **Account Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Technical Account Manager

    Il y a 7 mois

    Zaventem, Belgique Telservice Temps plein

    **Technical Account Manager** **Ref.: 2024-009T** **Onze bedrijf** TELSERVICE is een bedrijf gespecialiseerd in CO-Sourcing services, expert in communicatienetwerken, Smart Building infrastructuur en het uitvoeren van projecten in deze twee domeinen. Om aan de behoeften van onze klanten te voldoen, zijn wij op zoek naar specifieke en professionele...

  • Technical Account Manager

    Il y a 3 mois

    Zaventem, Belgique Telservice Temps plein

    **Technical Account Manager** **Ref.: 2024-009T** **L’entreprise** TELSERVICE est une entreprise spécialisée dans les services de CO-Sourcing, experte dans les réseaux de communication, d’infrastructure Smart Building, et dans la réalisation de projets dans ses deux domaines. Afin de répondre aux besoins de nos clients, nous recherchons des...

  • Sales Account Manager

    Il y a 7 mois

    Zaventem, Belgique Aprico Consultants Temps plein

    Has your career been driven by **Digital Transformation**? Whether you’re a **Senior Consultant in the public sector, Sales Account Manager or Business Development Manager**, you can count on Aprico Consultants to provide genuine career support. Find out more about this opportunity. At Aprico Consultants, we do what we say, and we say what we do....

  • Networking Consultant

    Il y a 7 mois

    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:203149 | **Contract type**:| ** Business Unit**: IT Consulting **ARE YOU OUR NEW COLLEAGUE?** - Our business is about enabling users through technology. But first, it's about people._ **_#winningtogether_** **Computacenter Belgium is looking for a** **NETWORKING CONSULTANT** **Who We're Looking For** A ...

  • Senior Specialist Technical Service Water Emea

    Il y a 7 mois

    Zaventem, Belgique NSF International Temps plein

    Technical Manager (Water Systems) Description At NSF, our mission is to protect and improve human health. We are a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including water, food, health sciences, sustainability and management systems. We are passionate...

  • Senior Specialist Technical Service Water Emea

    il y a 1 semaine

    Zaventem, Belgique NSF International Temps plein

    Technical Manager (Water Systems) At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re...

  • Site Content Specialist Ecommerce, North Europe

    Il y a 7 mois

    Zaventem, Belgique Levi Strauss & Co. Temps plein

    We're looking for a Site Content Specialist to join our North Europe eCommerce Team to accelerate our growth in the Direct-to-Consumer (DTC) business. ABOUT THE JOB Digital Content management for the Levi’s brand- Support the eCommerce team and in collaboration with the European Creative Studio to deliver storytelling content to be used across Levi’s...

  • Ifrs Consultant

    Il y a 7 mois

    Zaventem, Belgique BDO Belgium Temps plein

    This job in a nutshell: **This Job in a Nutshell**: Eager to consult, support, and make a difference in International Financial Reporting (IFR)? Have a knack for technical accounting and team collaboration? Elevate your career as an IFRS Consultant at BDO! Learn more about BDO's culture. What will you be doing?: **How You Make It Count**: As an IFRS...

  • Account Manager Ii Residential

    Il y a 7 mois

    Zaventem, Belgique NSF International Temps plein

    Customer Service Project Manager (Water) At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re...

  • Account Manager

    Il y a 8 mois

    Zaventem, Belgique ABB Temps plein

    **Account Manager - Smart Energy**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Account Manager Electrification

    Il y a 7 mois

    Zaventem, Belgique ABB Temps plein

    **Account Manager Electrification**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Destination Services Consultant

    il y a 2 semaines

    Zaventem, Belgique Altair Global Temps plein

    Description **Title**: Destination Services Consultant **Department**: Destination Services **Office Location**: Belgium **REPORTING RELATIONSHIPS**: **Reporting Matrix**: Director, Destination Services **Direct Reports**: none ***: The Destination Services Consultant is responsible for directly delivering destination services to include home finding, local...

  • Clinical Data Systems Business Analyst

    il y a 3 semaines

    Zaventem, Belgique Oxford Global Resources Temps plein

    For one of our clients specialized in Medical Devices, we are looking for an experienced Clinical Data Systems Business Analyst. **Responsibilities** - Global customers across USA, EMEA and APJ regions with a focus on EMEA and APJ customers for analyst based in Brussels. - Participates in regular maintenance activities related to Field IDs, name changes,...

  • Strategic Account Technology

    Il y a 7 mois

    Zaventem, Belgique Microsoft Temps plein

    We are looking for an Account Strategist for join the dynamic and performing team of the European Union Institutions (EUI). You'll join a team of 6 individuals, working with a Virtual Team of 30+ stakeholder, to put Microsof of on the technological agenda of the EUi. EUi are already a large customer of Microsoft but there is still a large untapped potential...

  • Networking Consultant

    il y a 3 jours

    Zaventem, Flanders, Belgique Computacenter AG & Co. oHG Temps plein

    Networking ConsultantLocation: Belgium - Zaventem | Job-ID: 203149 | Contract type: | Business Unit: IT ConsultingLife on the teamAs a Network Consultant, you will join a dynamic and rapidly expanding Networking Consultancy Practice within Computacenter Belgium. This role will provide opportunities to deliver network solutions to our key customers in...

  • Account Manager Installation Products

    il y a 1 jour

    Zaventem, Belgique ABB Temps plein

    **Account Manager Installation Products**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Networking Consultant

    il y a 18 heures

    Zaventem, Flanders, Belgique Computacenter AG & Co. oHG Temps plein

    Select how often (in days) to receive an alert:Networking ConsultantLocation: Belgium - Zaventem | Job-ID: 203149 | Contract type: | Business Unit: IT ConsultingLife on the teamAs a Network Consultant, you will join a dynamic and rapidly expanding Networking Consultancy Practice within Computacenter Belgium. This role will provide opportunities to deliver...

  • Account Manager

    il y a 1 semaine

    Zaventem, Belgique ABB Temps plein

    **Account Manager - Process Automation**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....