Sr. Specialist Strategy
Il y a 2 mois
In a nutshell:
The Toyota/Lexus Customer Service Management (TSM/LSM) team is a dynamic force within Toyota Motor Europe's Value Chain/Strategy & Service Operations Division. Tasked with crafting and deploying strategic initiatives across Europe, the team's goal is to elevate customer satisfaction by enhancing service quality and parts operations at Toyota and Lexus retail outlets. This mission is crucial for fostering sustainable business growth. Team members are expected to engage in the development and refinement of these strategies, ensure their effective implementation across National Marketing and Sales Companies, and provide ongoing support and training to guarantee the highest standards of customer service excellence.
Company Information:
**TOYOTA** is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.
Your team and your responsibilities:
**Team/division description**
Our team, named Toyota/Lexus Customer Service Management (TSM/LSM), is part of the Value Chain/Strategy & Service Operations Division in Toyota Motor Europe (TME), responsible with the development and pan-European implementation of strategic programs to achieve supreme Customer experience through sustainable high-performance, quality service and parts operations at Toyota and Lexus retailers, as foundation for sustainable business growth.
**Your responsibilities**
- Contribute to the development, or the improvement of the TSM/LSM strategic program, focused to boost Customer experience and strengthen the quality of service and parts operations at Toyota and Lexus retailers.
- TSM/LSM pan-European implementation by assigned local National Marketing and Sales Companies (NMSC’s).
- Regular follow-up with assigned NMSC’s to monitor the implementation progress, ensure the achievement of the agreed implementation targets, ensure the expected business impact following the implementation.
- Conduct field visits to assigned NMSC’s to observe the TSM/LSM implementation process at retailers and provide practical support and on-job training to increase the quality of the TSM/LSM implementation.
- Provide support to organize the annual TSM/LSM training and TSM/LSM promotional events for NMSC’s.
Your Profile:
- You are fluent in English (TME business language), able to communicate clearly, logically and persuasively, verbally and in writing.
- You are energetic and have a positive mindset, eager to bring value to business, without being discouraged by potential challenges.
- You are happy to work in a divers and multicultural environment.
- You have strong Project management skills.
- You have experience and good knowledge in the automotive business, especially in retailers’ parts and service operations, or industrial mass production.
- You have the capacity to learn and adapt quickly to a dynamic business environment.
- You are proactive and enjoy taking ownership of tasks.
- You are a strong communicator who can connect and influence people.
- You are flexible and willing to travel when business requires.
We offer:
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
Your benefits:
- Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
- Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
- Meal and eco vouchers;
- Company car and energy card;
- Insurance package (medical, life, disability, pension);
- Extra paid holidays (Toyota days, seniority days ) above the legal holidays. More can be added through our flexible reward package;
- Flexible working hours and hybrid working (homeworking, 20 days from abroad);
- Interesting car lease formulas and discount when buying a Toyota or Lexus;
- Various company discounts - Exceptional terms and prices on products and services from your favourite brands and retailers;
- Company restaurant - Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
- Sport facilities - Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
- Team building activities and othe
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