Customer Onboarding Executive

il y a 3 semaines

Antwerpen, Belgique Mews Temps plein

**Can you help us change the world?**:
Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

‍
**About the role**:
As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.

** Your mission, should you choose to accept it**:

- Lead small and medium value clients through the Onboarding process
- Conduct training courses on the use of all Mews Products (eg. Mews Commander, Mews Navigator and Mews Distributor) for new and existing customers and/or Mews employees
- Develop and maintain training courses via web cast, video and/or our online classroom
- Ensure existing training programs meet and/or exceed customer needs
- Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
- Consult hotels proactively on ways to improve usage of the Mews system during the onboarding process

**️ You'll be a great fit if you bring a few of the below with you**:

- Experience with project management, training and onboarding
- Fluency in German & English
- Ability to work in a fast-paced company and ready to work both independently or as part of a team.
- Highly structured and organized
- Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
- Ability to take feedback, learn quickly and adapt to new situations
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
- Not afraid to challenge the status quo
- A genuine interest in innovative software and disruptive tech
- This role requires flexibility in terms of travel and working hours - up to 50% of your time could be spent working on site at customers properties
- Working competence with Microsoft Word/Excel/PowerPoint
- Higher Education preferably in Hotel Management/IT/Travel Business

**What's in it for you?**:
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

- Participation in the Company shares program- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
- (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials

**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the

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