Technician (Voice Engineering)

il y a 2 semaines

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Cosmic Top Secret

**Reference No**:
C002257 / Mons

**Skills, knowledge, experience required**:

- Higher vocational training in a relevant discipline with 2 years of post-related experience;
- OR a secondary educational qualification with 4 years of post-related experience;
- At least 4 years' operation and configuration experience with:

- Cisco Call Managers and Call Mangers Express;
- Cisco Unified Border Elements;
- Deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints;
- Minimum qualification of CISCO Certified Network Associate Collaboration (CCNA Col) or equivalent;
- Experience with:

- Device management tools such as HP Network Automation, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren't functioning properly;
- Deployment and configuration VoIP equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber;
- Virtual environments (VMware ESXi, vSphere, vCenter);
- Deployment, testing and evaluation of communications gateway Session Border Controller; Cisco CUBE;
- Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
- Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyze them for both: service improvement and troubleshooting purposes;
- Working knowledge of TCP/IP protocols;
- One, or more, years' experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer;
- Ability to:

- Take responsibility for actions, projects and people;
- Take initiative and work under own direction;
- Initiate and generate activity and introduces changes into work processes;
- Make quick, clear decisions which may include tough choices or considered risks;
- Easily establish good relationships with customers and staff;
- Relate well to people at all levels;
- Build wide and effective networks of contacts;
- Use humor appropriately to bring warmth to relationships with others;
- Adapt to changing circumstances;
- Tolerate ambiguity;
- Accept new ideas and change initiatives;
- Adapt interpersonal style to suit different people or situations;
- Show an interest in new experiences;
- Knowledge of English. Most of the work of the NCIA is conducted in the English language.

**Desirable**:

- Experience with CISCO Call Centre Express (UCCX);
- Understanding of the contemporary Telecommunication technology including TDM;
- Familiarity with military voice and data systems;
- Good knowledge of the principles of Command and Control (C2) Systems and the associated management expertise;
- Experience in preparing technical documentation and Standard Operating Procedures;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT);
- Thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other.

**Duties/role**:

- Assisting in the delivery of 2nd and 3rd level technical support of CIS services to NCIA customers;
- Supporting remote fault diagnosis of CIS services to NCIA customers;
- Carrying out remote routine maintenance of the static Voice infrastructure, management appliances and other NATO Voice equipment;
- Performing remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required during life cycle support;
- Assisting in the creation and maintenance of Standard Operating Procedures within the Voice Cell as modifications or additions to current capabilities;
- Coordinating, and performing configuration and evaluation of test scenarios within the NGCS Reference Facility, pertinent to the area of Voice that is the focus of upcoming capabilities;
- Being ready to participate in on-call shifts;
- Performing the practical evaluation of management tools and capabilities;
- Installing, activating, de-activating, recovering and correcting Voice Resources and Services;
- Creating, reporting, tracking and closing Voice Resource and Service Trouble Tickets;
- Monitoring, collecting and surveying Voice Resource and Service Trouble Tickets;
- Assisting in logistic and asset management of voice services equipment;
- Supervising, administering and giving professional guidance to lower echelons;
- Deputizing for higher grade staff, if required;
- Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

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