Customer Service Trainee
Il y a 4 mois
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
**Supply**:
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.
If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
**About the role**:
You will be part of the Supply Services Team France/Benelux and will report to the Customer supply Services Manager Benelux.
**To be eligible for the role, you must be enrolled in a University based in the EU and be able to obtain an internship/university agreement.**
**Your responsibilities**:
- **Daily Operations**:
- Assist with the ordering process, including order management, slot booking, stock control, outbound (transport), and returns.
- Support the coordination of the order/delivery process by working closely with the warehouse, logistics, and supply planning team to ensure on-time and in-full deliveries (OTIF).
- Collaborate with key stakeholders to help address ways to improve customer satisfaction.
- Assist the finance and accounting team with processing credit claims and investigating root causes.
- Help maintain relationships with supply counterparts.
- **Analysis & Reporting**:
- Assist with weekly and daily service level reporting and identify discrepancies between internal data and customer data.
- Help prepare dashboards for the customer.
- Support monthly analysis on various supply topics for the department (cost-to-serve, truck optimization, dispute, service level, etc.).
**The experience we're looking for**:
- Demonstrated enthusiasm for New Product Introduction, manufacturing, or product innovation.
- Excellent analytical prowess with a keen eye for detail and collaborative team spirit.
- Proficient with Microsoft Office Suite and adaptable to learning new technology tools.
**The skills for success**:
Relationship Management, Business Accumen, Productivity management, Procurement.
**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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