Operations Assistant
il y a 2 jours
**Company description
**B-aparthotels is providing spacious serviced apartments for short and long stay. With 4 buildings in Brussels, as well as 1 in The Hague in The Netherlands. B-aparthotels offer serviced apartments with a wide range of hotel services (weakly cleaning, breakfast, fitness, parking...) and accommodation type from the standard hotel room to the 2-bedroom penthouse with also studio, duplexes, and 1 to 3-bedroom apartments. Currently we are looking for an **Operations Assistant / Receptionist **(h/f/x).
**Description of the function**
- Receive guests to the hotel by greeting them warmly
- Attend guests' inquiries
- Inform guests of the services and accommodation rates in the hotels
- Check-in/out
- Planning of arrivals of the day/weekend in the hotels
- Manage in-house guest inquiries
- Cash and bill reservations
- Make direct reservations for guest according to their needs
- Build good relationship with guest
- Keep clear and comprehensive records of guest bookings and billings
- Maintain orderliness at front desk
- Report issues of maintenance and housekeeping to the managers
- Answer telephone, take and relay messages
- Provide information to callers
- Receive and sort mail and deliveries
- Monitor and maintain office equipment
- Control inventory relevant to reception area
- Tidy and maintain the reception area.
**Profile description**
- Verbal and written communication skills
- English mandatory
- French or Dutch can be a plus
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning.
**Benefits of the position**
- Undetermined Full-time Contract
- 38h/week
- Payment of public transportation as per local regulation
- Meal vouchers: €6 per worked day
- Yearly Eco-checks as per local regulation
- Personal coaching and training.
**Additional information**
Workplace ,
Contract type : CDI
Other information:
**Interested**:
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