Customer Experience Agent
il y a 1 jour
**Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us. We are owners, empowered to lead real change, deliver on tough challenges, and take accountability for the results. We are looking for talent that shares these values, that is ambitious, bold & resilient. We want talent that is looking for fast career growth, cross-functional experiences, global exposure and robust training & development.**
**Join our Talentpool**
**Vos responsabilités**:
- Être le premier point de contact pour les clients, les représentants, la comptabilité, dépôts
- Aider proactivement les clients avec leurs différentes questions et commandes (transport, stock, facturation, installation de débit ).
- Les rediriger vers les départements concernés.
- Prendre leurs commandes et/ou les modifier ainsi que faire le suivi des commandes en ligne.
- En collaboration avec les dépôts, vous gérez la logistique et les jours de livraison.
- Fournir des informations sur les contrats en cours (budget, statistiques).
- Gérer le portfolio du client
- Être l'élément clé du partenariat avec nos clients
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