Shift Lead
il y a 3 semaines
We are looking for an enthusiastic Shift Leader (M/F/d) in Brussels to manage the team of agents at our stations. As a Shift Leader in Brussels, you will get the opportunity to build your own team around you, with the common purpose of enhancing our customer service and stakeholder contact.
Your Tasks - Paint the world green
- You inspire our team to create a memorable experience for our customers travelling from major Brussels;
- You are the first point of contact, support and escalation for our team of agents in the stations;
- You empower the teams to feel confident in making independent decisions;
- You proactively support our passengers as well as prospective passengers, in advising them on the FlixBus service, putting customers at the heart of what we do;
- You take ownership of the operational processes on site;
- You take ownership of the scheduling, training and development of the agents at the station;
- You nurture the relationship with our different departments in the Benelux, to enable outstanding communication between all teams;
- You establish strong relationships with drivers and Bus Operating Partners to ensure we run the highest quality network in Benelux.
Your Profile - Ready to hop on board
- You are an experienced manager of customer facing teams;
- You are fluent in French and English;
- You are an enthusiastic and driven individual, who wants to create an environment of growth and support;
- Experienced in working in fast paced frontline customer environments;
- You enjoy problem solving and finding the best solutions for customers;
- You are able to stay cool in difficult situations, and focused on finding the best outcome for those involved;
- You are a strong communicator and able to influence strong performance of team members;
- High reliability, the ability to work in a team and a professional appearance are important to us.
Our Perks - More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
- Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story:
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