Loyalty & Customer Engagement Manager

il y a 4 semaines


Antwerpen, Belgique Generations Recruitment Temps plein

**What's in it for you?**:

- A competitive compensations and benefits package for the required level and experience.
- The opportunity to boost your career through product training, coaching & support, learning on the job
- A permanent contract in a dynamic, transparent, and fast-paced organisation, characterised by an entrepreneurial and cooperative culture.
- Autonomy and entrepreneurship in your work, as well as teamwork with other colleagues and departments
- **46 days off**

**About the company**: Our client is a **dynamic company in full transformation and aims to become a sustainable Mobility player.**
This means that in addition to their traditional business of gas stations and lubricants, they are very much committed to electric and other future-oriented mobility solutions.
To support the strong growth and the challenging future strategy, **they are looking for a Loyalty & Customer Engagement manager.**
***About the job**:
As the creative mastermind steering the Loyalty & Customer Engagement ship, you'll be at the forefront of developing and executing a top-notch loyalty strategy. Dive into the world of customer data, segments, and profiles to craft personalized offers and orchestrate automated campaigns that leave a lasting impact.

Key Responsibilities:
**Loyalty Program Strategy**: Be the architect of a comprehensive loyalty program strategy that's not just a program but an experience Collaborate with our Customer & Market Insights Coordinator to boost customer retention and satisfaction.
**Partnership Collaboration**: Work hand-in-hand with external partners and internal stakeholders to create and implement a loyalty program that sets the industry standard. Let's ensure the cherished customers are showered with rewards that truly reflect their loyalty
**Performance Reporting**: Provide management with budgetary and KPI reports, blending insights from digital channels, offline communication, and both online and offline sales. Let's make data-driven decisions that shape the future
**Actionable Insights**: Delve into data to discover gems of actionable insights Collaborate with the Customer Value Proposition team to turn these insights into initiatives that redefine our service standards.
**Cross-Functional Collaboration**: Join forces with Marketing, Sales, and Product Development teams Align the loyalty program efforts with broader business goals and enhance customer engagement at every touchpoint.

✨ **Proven Experience**: If you've conquered the realms of customer engagement, loyalty programs, or a similar epic role, you're the one we're looking for
**Analytical Wizardry**: We need someone with analytical skills to turn numbers into actionable recommendations that'll leave our competition in awe.
️ **Communication Maestro**: We're seeking a maestro with excellent communication and interpersonal skills to harmonize with our internal and external stakeholders.
**Tech Savvy**: Familiarity with CRM systems and customer segmentation tools is a big plus.
- #JoinTheRevolution #LoyaltyMatters


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