Escalation Manager

Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in escalation management or similar. - Experience with government and corporate advocacy and working with technical/policy issues. Preferred qualifications: - Experience with spreadsheet software, and using data to drive strategy and business action. - Experience...

**Description**: We are looking for a Transversal Project and Escalation Manager who will be reporting directly to the Technology director at company, in a team of 6 members, working 2 times a week from Brussels. **Must have**: Project management with top reporting skills Experience / interest for 5G innovative projects Able to (project)lead colleagues...

**What are you going to do ?**: As Service Delivery Manager, you will join the current transversal team leading Physical security services covering incident management and request fulfillment in their entire life cycle and service provider management to one of our clients. Key task is to ensure that the various support teams, internal or external, are...

**Objectives & Mission** - Accountable for the delivery of strategic programs in line with the agreed objectives with business units and that agreed projects are completed to a consistently high standard - Responsible for the end-to-end management of programs across different business units, technical partners and affiliates **Responsibilities** - Develop...

Maintain customer satisfaction by acting as a mediator in the handling of all Servicing customer complaints, in consultation with the relevant operational departments.** Description** Manages and researches customer-focused solutions to customer complaints Servicing: - Records all complaints received for prompt response and accurate follow-up; - Analyzes...

**ABAKUS IT SOLUTIONS** is seeking a motivated and experienced Service Desk Manager to oversee the operations of our service desk. As the primary point of contact for IT support and services, you will play a key role in ensuring smooth service delivery for our clients. **Key Responsibilities**: - Team Management: Lead and manage the service desk teams,...

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work." We are...

**Tâches et responsabilités**: **Service Manager Expert aux Mutualités Libres, votre vocation ?** Prêt à devenir notre nouveau Service Manager Expert ? Dans ce rôle, vous serez responsable de la qualité des services, de la gestion de la relation client et de l’alignement stratégique de l’IT. Vous introduisez les processus et entreprenez toutes...

**Role: Project Manager SAP Hosting** **Location: Brussels, Belgium** **Brief Description/Requirements**: **Responsibilities**: - Manage the project coordination and communication with the program delivery mgr and clients. - Manage and coordinate the WL teams and providers: analysts & architects, development, testing, release & production, security,...

**Program Manager** Location: Brussels **Tasks, competencies and responsibilities** **Role**: Program Manager **Employment Type**: full-time permanent **Location**: Brussels, Belgium **Your role**: In the role of Program Manager, you will be responsible to Execute medium-to-large scale, multi-dimensional, complex led programs for clients to meet parameters...

Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in critical incident management - Experience with government, corporate advocacy, and the ability to understand technical and policy issues. - Experience managing research projects including writing and research. Preferred qualifications: - Experience with...

**Main Tasks**: - Define service scope and assess maturity. - Serve as the single point of contact for the scoped service. - Collect and monitor requirements. - Identify and manage stakeholders. - Define, prioritize, allocate, and monitor activities, tasks, and changes. - Estimate resources, manage service staffing, and handle resource management. -...

David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a Dutch speaking Customer Engagement Manager to join their team. Position: Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Support sales to...

David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a German speaking Customer Engagement Manager to join their team. Position: Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Support sales to...

**Role** In this role you contribute to the effective management of security policies, procedures and systems. More specifically, you are expected to: - Manage certificates and tokens for internal and external customers - Maintain and enhance running procedures - Actively contribute to the Agile ceremonies and bring suggestions to improve processes - Take...

Are you looking for a dynamic and challenging opportunity to take your Service Level Management career to the next level? Look no further! We are actively seeking a service level manager who can proficiently manage the daily service level management tasks, guaranteeing that the service levels meet the SLAs and OLAs. Key responsibilities: - Being the...

Pauwels consulting is searching for a Medior Server Level Manager. Are you that one-of-a-kind Server Level Manager that dares to take on challenging projects at our clients? Then do read on! At Pauwels Consulting, we don’t just mix and match our consultants with different projects, but we actively pursue career and personal growth for every single one of...

Worldline Core Operation Services department provides transversal IT production services to all Worldline Business lines around the world. We focused on real time monitoring for major international services (secured payment, high-tech services, web sites). As a service oriented department, we are experts in supervision, fast incident response and related...

David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a German speaking Senior Customer Engagement Manager to join their team. Position: Senior Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...

David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a Greek speaking Senior Customer Engagement Manager to join their team. Position: Senior Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Support...