Customer Engagement Manager

il y a 2 jours


Brussels, Belgique David Kennedy Recruitment Temps plein

David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a German speaking Customer Engagement Manager to join their team.

Position: Customer Engagement Manager

Location: Remote, anywhere in Europe

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Facilitate service kick off for customers
- Ensure periodic service reviews to track the service quality across a range of customers
- Contribute to onboarding/transition projects
- Contribute to the overall service/project delivery
- Support in de-escalations of critical customer situations
- Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support
- Execute technical feasibility studies/solution reviews (if applicable)
- Contribute to customer release and maintenance activities
- Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
- Execute and support problem management and continuous improvement
- Support customer satisfaction surveys
- Review SLA service credit cases
- Support commercial change requests
- Contribute to the liaison with different SAP stakeholders, esp. (Digital)
- Stay involved in the accounts to ensure success and integration of the customer
- Review account status and analyze if account needs to be transitioned to another team.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English. Fluency in any additional local languages is considered as an advantage
- Engineering graduate with a minimum of 2 - 7 years' work experience in customer facing role (consulting, IT services etc.)
- Excellent customer focus and communication skills
- Excellent networking/relationship-building skills
- Results-driven and self-organized with great decision making skills
- Strong knowledge of IT Service Management, SAP Basis (implementation, migration) and SAP Application
- Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
- Cloud architecture and IT technical infrastructure know-how
- Understanding of escalation handling and procedures
- Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is considered a plus
- Experience in working with cross-cultural and cross-functional teams/individuals.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential.



  • Brussels, Belgique David Kennedy Recruitment Temps plein

    David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a Dutch speaking Customer Engagement Manager to join their team. Position: Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Support sales to...


  • Brussels, Belgique David Kennedy Recruitment Temps plein

    David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a German speaking Senior Customer Engagement Manager to join their team. Position: Senior Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...


  • Brussels, Belgique David Kennedy Recruitment Temps plein

    David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a Greek speaking Senior Customer Engagement Manager to join their team. Position: Senior Customer Engagement Manager Location: Remote, anywhere in Europe Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Support...

  • Engagement Manager

    Il y a 7 mois


    Brussels, Belgique ZORGI Temps plein

    ZORGI is aanwezig in meer dan 9 van de 10 Belgische ziekenhuizen en ondersteunt alle stappen in de ziekenhuiszorgketen. ZORGI ondersteunt ziekenhuizen op de volgende vlakken: opname en administratie van patiënten, patiëntenzorg, beheer van ziekenhuisapotheken, financieel en logistiek beheer en business intelligence. Om de verschillende business units te...


  • Brussels, Belgique Novartis Temps plein

    2,000! That’s the number of employees at Novartis in Belgium & Luxembourg thriving daily to have an impact and reimagine medicine across our 3 sites in Belgium. Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and...


  • Brussels, Belgique Danone Temps plein

    About the job As** Multichannel Engagement Manager **you are the business partner of our Specialized Nutrition Sales, Marketing and Medical teams to enable and extend our customer/health care practitioner (HCP) engagement strategy based on data driven insights to deliver category and portfolio growth. **Your responsibilities**: - You are the guardian of...


  • Brussels, Belgique Business & Decision Benelux Temps plein

    **What you can expect**: As consultant in the Customer Engagement practice at Business & Decision, you will be working in organizations that are in the process of a digital transformation. You will support these organizations by helping them to identify how to evolve from product centric to customer centric digital journeys and guide them in defining...

  • Engagement / Program Manager

    il y a 1 semaine


    Brussels, Belgique Capgemini Temps plein

    Engagement / Program manager Capgemini's Insights & Data Global Practice combines technology excellence, data science and business and industry expertise to help organizations drive valuable and actionable insights from internal and external data. The evidence? We are recognized by Gartner as one of the leaders for Business Analytics Services year-on-year...


  • Brussels, Belgique Capgemini Temps plein

    Engagement / Program manager Capgemini's Insights & Data Global Practice combines technology excellence, data science and business and industry expertise to help organizations drive valuable and actionable insights from internal and external data. The evidence? We are recognized by Gartner as one of the leaders for Business Analytics Services year-on-year...


  • Brussels, Belgique Ogilvy Social.Lab Temps plein

    Overview: **ABOUT OGILVY SOCIAL.LAB** Ogilvy Social.Lab is not a traditional agency. We are an agency born for the Social Age. Ogilvy Social.Lab understands that social is more than just another digital channel. We cherish our entrepreneurial spirit and embrace the opportunity to rethink marketing and communications while challenging the status quo. We are...

  • Data Analyst

    Il y a 6 mois


    Brussels, Belgique Belfius Temps plein

    Belfius Bank - Data Scientist, Actuary & Quant - Brussel - Permanent Je bent verantwoordelijk voor de totstandkoming van de use cases inzake customer engagement. Dankzij je analytisch vermogen en je zin voor organisatie draag je ertoe bij dat de klanten van Belfius de best mogelijke offerte krijgen op het juiste moment en via het daartoe meest geschikte...


  • Brussels, Belgique Microsoft Temps plein

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Brussels, Belgique Capgemini Temps plein

    As Stephen Few states: “We are overwhelmed by information, not because there is too much, but because we haven't learned how to tame it.” Capgemini **Insights & Data **is looking for people who tame data in such a way that the most complex data can be easily interpreted. In our mission to guide our customers to becoming Data Masters, we are looking for...


  • Brussels, Belgique Fujitsu Technology Solutions Temps plein

    Drives and leads the bid team and the business to develop compelling winning propositions that comply with our customers' requirement yet do not compromise our high standards of corporate integrity. Manages all bidding activities in accordance with Bidding Best Practice from initial customer contact through to contract signature including the development of...


  • Brussels, Belgique Capgemini Temps plein

    As Stephen Few states: “We are overwhelmed by information, not because there is too much, but because we haven't learned how to tame it.” Capgemini **Insights & Data **is looking for people who tame data in such a way that the most complex data can be easily interpreted. In our mission to guide our customers to becoming Data Masters, we are looking for...


  • Brussels, Belgique Dow Jones Temps plein

    **Job Description**: Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made...


  • Brussels, Belgique AXA Temps plein

    Objectifs de la fonction - Veiller à démontrer une réelle orientation client en toutes circonstances afin de favoriser leur fidélisation et leur rétention, dans l’ensemble des interactions avec ceux-ci par le biais des différents canaux de communication (téléphone, mail, chat) et assurer le respect des SLA’s fixés et conformément au plan...


  • Brussels, Belgique MSD Temps plein

    We have an exciting new job opportunity at our location in Brussels, Belgium. We are hiring an **Oncology Customer Experience Manager**. **Welcome to our team** Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through...


  • Brussels, Belgique Webhelp Temps plein

    **Account Management** **Location** - Brussels, Belgium*** Job Title: Customer Lifecycle Manager (all diversity) **Job Description**: **Are you passionate about sales?** **Do you want to work in sunny Spain?** **Our company** Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and...

  • Climate Engagement Manager

    il y a 1 semaine


    Brussels, Belgique ICF Temps plein

    About the Projects ICF is working on several large scale, multi-stakeholder climate engagement and communication projects that demand familiarity with current networks, trends and developments in various stakeholders’ climate actions and initiatives, and a basic understanding of the overall climate policy context, of climate narratives and the concept of...