Customer Engagement Consultant

il y a 3 jours

Brussels, Belgique Business & Decision Benelux Temps plein

**What you can expect**:
As consultant in the Customer Engagement practice at Business & Decision, you will be working in organizations that are in the process of a digital transformation. You will support these organizations by helping them to identify how to evolve from product centric to customer centric digital journeys and guide them in defining requirements and best practices. In this domain, you will be able to touch multiple angles of lead nurtured customer cycles such as (online) behavioral analytics, marketing automation, AI & machine learning or data-minded campaign targeting. You will have the opportunity to enforce your knowledge by learning relevant solutions, to strengthen customer journey analysis, which will make you a unique advisor for our clients while undergoing their digital transition.

You will be part of a team of 20 skilled and motivated business and functional consultants, working in different relevant sectors at clients around Brussels. In strong collaboration with a more technical Customer Engagement team, we create synergies where applicable. By organizing interactive meet-ups we maintain a positive team spirit and an environment where knowledge sharing is key for individual growth.
- Deliver impactful Digital Marketing projects at our clients
- Take lead in capturing business and functional requirements by preparing and performing workshops, meetings and analysis at client side
- Define and design complex omni-channel customer journeys together with business stakeholders
- Help clients with the visioning, designing, planning, execution and adoption of digital marketing programs that deliver tangible results
- Define and follow up of project activities, steer and guide colleagues towards a joined objective and report status to senior management
- Play an active role in the growth and development of the team by coaching your colleagues and sharing best practices and experiences

**Profile**:

- 1 to 3 years of experience in a digital marketing context
- Passionate about digital transformation and solution oriented
- Data-minded
- Native speaker in one of the national languages (Dutch/French) and good understanding of the other. Full proficiency in English.
- Interest or experience in (digital) marketing processes (web analytics, customer profiling, outbound/inbound marketing, website personalization, AI chatbot, SEO, SEA,
- Hands on knowledge of at least 1 relevant digital marketing tool is a big advantage: Adobe, Google, IBM, Marketo, Salesforce, SAS
- Strong team spirit, balanced by a healthy sense of autonomy
- Excellent analytical skills, conceptual thinking and pragmatic approach
- Solid communication and presentation skills
- Eager-to-learn mindset and flexibility
- Basic understanding of SQL and data base modeling is a plus
- Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator
- Experience in consulting / implementation projects is a major asset
- Experience in big data implementations is a plus
- Affinity in financial or retail sector is a plus

**Who we are**:
Business & Decision (B&D), part of Orange Group, is one of the world's leading management consultancies and system integrators for Data Intelligence & Digital Experience.

We are Data Native Artists who leverage a unique combination of technical, functional and industry specialization, as well as partnerships with key software vendors, to deliver state of the art solutions since 1992.

As a front runner in Big Data, Artificial Intelligence and Digital, Business & Decision is enabling customers to innovate, drive their business strategy and improve customer experience through effective use of data.

Clients choose Business & Decision as their strategic Data & Digital partner due to our pioneering vision, expertise, core values, quality of service & our passion for delivery.
- Entrepreneurship, solution-oriented and value client intimacy
- Teamwork, social skills, self-awareness and communication skills
- Flexibility, adaptability and resourcefulness.

These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Great Place to Work in Belgium for our “people-first” best practices in HR.

**4 reasons to joins us**:

- You join the market leader in Data Solutions, active in the field for more than 25 years and early adopter of Big data and Cloud technologies
- You work with a team of strong experts that value after work activities and events just as much as delivery excellence
- You integrate a large network in Europe with prestigious customers like Axa, Nespresso, Ingenico/Worldline, Carrefour, Befimmo, SDWorxtrusting B&D for our unique Data expertise
- You get more than a job, a career path: as Business & Decision is a fast-growing company, it gives a lot of opportunities to evolve in various directions and grasp emerging trends on the market, your growth is supported by training & certification scheme
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