CRM Officer
Il y a 2 mois
Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is an ambitious and dynamic company looking for an enthusiastic **CRM Officer**_**. **_As such, you will be responsible for managing and developing our CRM strategy for casino products and collaborating with the marketing team to support and contribute to Bingoal’s continuous growth in Belgium, The Netherlands and Malta.
**Key Responsibilities**
As a CRM officer at Bingoal, you will contribute to the definition, management and continuous improvement of Bingoal’s **CRM strategy. **Specifically, you will start by playing a key role especially with regards to **casino products **by:
- Closely collaborating withBingoal’s Casino Product Manager to define and implement the best **CRM approach for our casino customers**:
- Creating effective **customer journeys **for great customer experiences
- Elaborating **promotions**, **loyalty & retention programs**:
- Collecting, **analysing and reporting data**, with the contribution of our data analyst, to continuously inform, assess and improve Bingoal’s CRM approach
- Effectively **collaborating **with the marketing team and the rest of the organization
- Contributing to the **annual marketing plan**
**Your Profile**
- You have at least **2 years of CRM experience**:
- Any experience in the **gambling and casino sector** is a strong asset, an affinity or interest towards these products is a must
- You already worked with **Optimove **or any **CRM Tool**:
- You are fluent in **English and Dutch **and have a good knowledge of **French**:
- You have a strong **customer-focused mindset** and love finding **creative and practical ideas** for the best customer experience
- You can count on excellent verbal & writing **communication **skills
- You are able to turn data and insights into relevant actions thanks to your **analytical **mindset
- Your **entrepreneurial and curious** mind leads you to constantly explore opportunities and innovate
**Why Bingoal?**
- A **family** business with **human values** at heart
- An **agile **& **ambitious **environment
- A culture of **continuous development & growth**:
- An attractive & competitive **remuneration package** based on your skills and seniority
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Cell phone reimbursement
- Company computer
- Eco vouchers
- Hospitalization insurance
- Retirement plan
- Work from home
Schedule:
- Flexible hours
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Vacation money
Ability to commute/relocate:
- 1020 Brussel: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- CRM: 1 year (required)
**Language**:
- Dutch (required)
- English (required)
- French (required)
Work Location: Hybrid remote in 1020 Brussel
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