Customer Service Officer
Il y a 4 mois
**Logistics at full potential**
Are you fueled by the satisfaction of supporting and serving your customers? Is delivering top-notch customer service your passion? If so, then seize the opportunity to join us as a full-time **Customer Service Officer** at our **Zellik **site.
As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.
**Your tasks consist of**:
- Order Processing: Accurately and responsibly handle customer orders, ensuring all details are processed and recorded efficiently
- Customer Interaction: Address customer questions and resolve queries related to orders in a satisfactory manner
- Coordination: Set out and coordinate internal and external issues to facilitate smooth order processing
- Record Keeping: Maintain accurate and effective records of all customer interactions and transactions
- Problem Identification: Actively identify potential bottlenecks in communication or logístical services that could affect order processing
- Administrative Handling: Manage administrative aspects of complaints and questions related to order processing
- Process Improvement: Look for opportunities to improve order processing and discuss them with your Manager
**What you need to succeed at GXO**
- MBO+/HBO level, with 2 to 4 years of similar experience gained within a customer service environment, logistics would be advantageous but not essential
- Knowledge of MS Office, in particular Excel
- Fluent in English and Dutch, knowledge of French is an advantage
- Good experience of reporting and presentation skills
- You are proactive, communicative, flexible and accurate
- You enjoy working as part of a team
**What we offer you?**
- A salary aligned with your experience
- A dynamic organization with plenty of room for personal input
- Control over your own success, along with the necessary support for your development
- Access to the GXO University platform
- Opportunities for professional growth
**Unlock the potential of your future**
**Your work environment**
Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).
**Want to know more about GXO Logistics?**
**In short, this is the next place you want to work**
**Interested?**
- Acquisition as a result of this vacancy is not appreciated._
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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