Senior Associate Service Delivery Management
il y a 4 heures
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.
Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.
**Working at NTT**
Service Delivery Specialists are responsible for providing continuity in service and act as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts - can be specific client accounts or a group of accounts.
They may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The role of Service Delivery Specialists is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client-facing activities in service activation of Uptime Support Services, supporting and coordinating with GDC in service activation to ensure successful completion. It is the responsibility of the Service Delivery Specialist to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
**Key Roles and Responsibilities**:
- Work as Independent Contributor (IC)_
- Act as the primary interface managing the services relationship between the client and NTT Ltd
- Perform client-facing service activation activities and support GDC in service activation completion
- Operations performance, including:
- Service Improvement Plans
- Establish, monitor, and report Service Delivery Reports
- Escalation management and Reporting
- Meeting Management with Clients
- Major Incidents - Scrutinize adherence to process, recommends changes when SLA is not met, and work with larger delivery teams.
- Change Management - Manage and own all RoE Changes.
- Service First - Own Service First asset verification and contract status.
- Vendor Backout - Manage backout issues with Vendor.
- Work with the Transition team and assigned Technical Account Manager to develop a runbook that includes processes, escalation lists, and documentation. _
- Update runbook regularly to reflect the necessary changes. The run book content includes:
- Network map(s)
- Site-level engineering diagrams
- Client and site contacts
- Configuration item and IT service mappings (relationships)
- Lead and facilitate resolution of products and technical issues in concern with assigned Technical Account Manager_
- Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services
- Receive and manage change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations, etc
- Interface with NTT Ltd internal contract management teams to normalize and execute change orders
- Review new offers and service capabilities with the appropriate members of the team
- Support billing / invoicing inquiries and/or disputes
- Monitor client satisfaction and identify service improvement plans to address client’s satisfaction with the service
**Knowledge, Skills, and Attributes**:
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent relationship-building skills
- Strong ability in managing coordinated delivery of service
- Excellent written and verbal communication skills
- Good at solving problems and can use initiative to drive innovation
- Ability to work well in a pressurized environment
- E
-
Service Delivery Manager
Il y a 7 mois
Diegem, Belgique Unisys Temps plein**Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...
-
Service Delivery Manager
Il y a 4 mois
Diegem, Belgique Hewlett Packard Temps pleinWe are looking for a Service Delivery Manager with Dutch and English. In this you, will: - Frequently contribute to the development of new ideas and methods. - Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. - Lead and/or provide expertise to functional project teams and may participate in...
-
Service Delivery Manager
Il y a 7 mois
Diegem, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Manager
il y a 7 jours
Diegem, Belgique NTT Ltd Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Associate Client Project Manager
Il y a 7 mois
Diegem, Belgique NTT Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Manager
il y a 4 heures
Diegem, Belgique Working The Dots Temps pleinAls **Service Delivery Manager** vervul je een scharnierfunctie, waarbij de voornaamste verantwoordelijkheid het bewaken is van de kwaliteit van dienstverlening die bij de klanten wordt geleverd. Zo wordt je verantwoordelijk voor het afstemmen en up to date houden van de overeengekomen dienstverlening. **Je managed de verwachtingen van de klant, de invulling...
-
Senior IT Delivery Manager
Il y a 4 mois
Diegem, Belgique Zurich Insurance Temps pleinAs the Senior IT Delivery Manager & Chapter Lead, you will be responsible for the end-to-end delivery of multiple projects, ensuring seamless stakeholder management and execution. This is a fulltime hybrid role where you will be working from our office **Diegem, Belgium.** **Your Role**: The Senior IT Delivery Manager & Chapter Lead will take the...
-
Delivery Manager
Il y a 7 mois
Diegem, Belgique Zeta Global Temps plein**WHO WE ARE** Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying...
-
Senior Clinical Research Associate
il y a 2 semaines
Diegem, Belgique Syneos Health Clinical Temps plein**Description** To strengthen our team here in Belgium we are looking for a** Senior Clinical Research Associate**. Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to...
-
Senior Transition Manager
il y a 1 semaine
Diegem, Belgique NTT Ltd Temps pleinAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Senior Technical Project Manager
il y a 1 semaine
Diegem, Belgique redhat Temps plein**About the job**: - The Red Hat Customer Success Team is looking for a Senior Project Manager to join us in Belgium (office, hybrid or remote). In this role, you will guide both complex and smaller projects within your assigned region to completion, from initiation through delivery to closure. You'll coordinate cross-functional teams and establish...
-
Senior Technical Project Manager
il y a 7 jours
Diegem, Belgique Red Hat Software Temps pleinAbout the job: The Red Hat Customer Success Team is looking for a Senior Project Manager to join us in Belgium (office, hybrid or remote). In this role, you will guide both complex and smaller projects within your assigned region to completion, from initiation through delivery to closure. You'll coordinate cross-functional teams and establish appropriate...
-
Senior Clinical Research Specialist
il y a 6 jours
Diegem, Belgique Pauwels Consulting Temps plein**Job description**: - For one of our major clients within life sciences region Diegem, we are looking for a Senior Clinical Research Specialist. As a Senior Clinical Research Specialist, you will be responsible for: - Serves as a Senior Clinical Research Specialist within the Clinical R&D Department to support execution of company sponsored clinical...
-
M&a Associate
Il y a 7 mois
Diegem, Belgique Robert Half Belgium Temps plein**Robert Half** **Talent Solutions** is currently looking for a **M&A Associate **for a permanent position based in Diegem. **Robert Half** **Talent Solutions** is currently looking for a **M&A Associate **for a permanent position based in Diegem. Our client is a fast growing company active in the **corporate finance sector**. As **M&A Associate **you...
-
Manager: Services Excellence
il y a 1 semaine
Diegem, Belgique NTT Ltd Temps pleinAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Territory Services Manager
il y a 6 jours
Diegem, Belgique NTT Ltd Temps pleinAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Associate Client Manager
Il y a 8 mois
Diegem, Belgique NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Services Architect
Il y a 7 mois
Diegem, Belgique CANON BELGIUM Temps pleinFunctieomschrijving Bij Canon krijg je de ondersteuning en aanmoediging die je nodig hebt om te groeien, van mensen die jouw ambitie delen. Wij investeren in jouw professionele ontwikkeling, zodat jij kunt leren en kunt groeien in jouw rol bij Canon. Bij ons vind je leiders die je de vrijheid geven om nieuwe dingen te ontdekken, en een team waar kennis...
-
Services Architect
il y a 4 heures
Diegem, Belgique CANON BELGIUM Temps pleinFunctieomschrijving Bij Canon krijg je de ondersteuning en aanmoediging die je nodig hebt om te groeien, van mensen die jouw ambitie delen. Wij investeren in jouw professionele ontwikkeling, zodat jij kunt leren en kunt groeien in jouw rol bij Canon. Bij ons vind je leiders die je de vrijheid geven om nieuwe dingen te ontdekken, en een team waar kennis...
-
Clinical Research Associate
Il y a 4 mois
Diegem, Belgique Boston Scientific Corporation Temps plein**Work mode**:Hybrid**Onsite Location(s)**:Diegem, BE**Additional Locations**: Belgium-Diegem**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of...
