Manager: Services Excellence

il y a 1 semaine


Diegem, Belgique NTT Ltd Temps plein

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The Services Excellence team is responsible to support the Services Delivery organization in an end2end manner. The team consists of the following roles: Resource managers, PMsOfficers, Financial Service Delivery Managers, and account executive. By bringing them together, we empower the team to drive the necessary changes to support the new integrated Services Delivery organization.
- Manage people within their field of responsibility, direct people management skills are required.
- Oversee the execution and compliancy of responsibilities residing within the Services Excellence team. Provide support & training where needed.
- Communicate effectively with the team, our internal clients, and external clients.
- Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing services to the different Services Delivery teams.
- Select, develop, and evaluate team members to ensure the efficient operation of their function. Ensures regular review of objectives and personal development plans are executed.
- Evaluate, identify, and develop improvements initiatives to current processes, tools and methods and act as a change agent for successful execution.

**Working at NTT**
- Has a good understanding of key business processes and gives direction to your team, according to established policies and management guidelines
- Relationship skills and knowledge of the client environment
- Can contribute to high level analysis and recommendations across different organizations
- Interacts with team members and peers from other functional areas in other to gain cooperation
- Evaluate policies and procedures and recommend/follow up on changes
- Ability to clearly present topics, about processes or technical information
- Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them
- Ability to advice & coach team members in their day-to-day operations. Support team members to meet planning, deliverables and help to solve problems
- Leads and inspires
- Good analytic skills
- The ability to work well with internal teams
- Good negotiation skills and able to achieve agreement amongst stakeholders with varying viewpoints
- Fluent in English and Dutch or French, both written and spoken

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


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