Manager, Nhq Conference Vtc Operations
il y a 4 semaines
**1. SUMMARY**
Within the Executive Management Division, the Interpretation and Conference Services (ICS) provide direct support to NATO’s core business - the daily consultation among nations. It includes all the components found in established International Organisations for the provision of modern conference services, including bookings, planning and coordination, and the provision of technical Audio-Visual (AV) support, room preparation and interpretation for all official NATO languages and others on request.
- The NATO Headquarters (NHQ) is a cutting edge building presenting 21st century challenges. All NATO conference and meeting facilities are under the purview of the AV Services to a greater or lesser extent in terms of operations, maintenance and user support. These facilities include conference rooms in the secure and the unclassified areas, 30+ meeting rooms throughout the building, Virtual Meeting rooms, Video Teleconference (VTC) rooms, training rooms, and the AV installations in other premises.
- The NHQ Conference VTC Operations (NHQ C-VTC Ops) comprise secure and non-secure video conference platforms which are used by all levels of the Organisation at the NATO HQ. As part of the team, the incumbent is responsible for the planning, coordination and execution of all activities required to effectively deliver day-to-day operations and availability of all related systems and services and their integration in the AV infrastructure.
- The incumbent will ensure that requests for NHQ C-VTC Ops and new business requirements are validated and delivered according to agreed standards and requirements set in projects. S/he will serve as the liaison between business and VTC capability suppliers and provide the Head, Audio-visual Services, with recommendations on Conference VTC developments.**2. QUALIFICATIONS AND EXPERIENCE**
**ESSENTIAL**
The incumbent must:
- possess a university degree, or an equivalent level of qualification, in the area of Computer Science/Telecommunication IT/Electronics or an equivalent qualification acquired through professional experience;- have at least 3 years of recent experience in the field of Network and System Engineering;
- have a good understanding of VTC and network related technology and be able to conduct technology watch activities;
- have extensive knowledge of Cisco Unified Communications infrastructure systems and services;
- possess excellent communication and interpersonal skills and experience working with diverse stakeholders;
- be flexible to work outside of regular office hours in response to crises and urgent requirements.
- possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; II (“Elementary”) in the other.
**DESIRABLE**
The following would be considered an advantage:
- certification from a recognised body on related IT industry best practices for Service Management (such as ITIL);- CISCO professional training leading to a CISCO Certified Network Associate (CCNA) qualification or equivalent;
- experience in complex Voice over Internet Protocol (VoIP) / Video Teleconference (VTC) environments using Session Initiation Protocol (SIP) including security aspects of implementing that capability;
- knowledge of NATO IT security policies and experience in the installation, configuration and maintenance of network based systems in accordance with NATO and/or Battlefield Information Collection and Exploitation Systems (BICES) security regulations.
**3. MAIN ACCOUNTABILITIES**
**Expertise Development**
Analyse equipment conditions and end-user feedback and prepare reports putting forward progress, adverse trends and appropriate recommendations for the sound management and improvements of the NHQ C-VTC Ops facilities at NHQ.
Identify business organisation strengths and weaknesses and recommend areas of improvement. In close coordination with VTC capability suppliers, in particular BICES and the AV Innovation and Transformation team, recommend and facilitate the business change process to meet business needs by identifying, assessing and documenting business requirements, recommending business priorities and advising business on options, risk and costs vs. benefits of various solutions. Understand and be familiar with industry best practices in terms of technology solutions. Develop Standard Operating Procedures related to the service whilst ensuring accuracy and standardization of implemented procedures. Ensure the development of staff within the team as well as the AV Operations colleagues.
**Stakeholder Management**
Develop strong working relationship with the business and with VTC capability suppliers to ensure that future business needs are understood and translated into technical solutions. Conduct frequent and formal meetings with key business partners to review/discuss overall technology performance for the specific functional areas under responsibility. Take ownership of business related
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