Technical Support Specialist
il y a 1 semaine
**Job Title**: Technical Support Specialist
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
**You are responsible for**
- Classifying and resolving incoming BNL incidents within the customers agreed SLA timeframe. Preliminary focus is on supporting PACS solutions, during the course of time this may be supplemented with RIS.
- Escalate incident tickets when required and work closely with the central teams towards a swift resolution.
- Actively work on personal
- and team backlog to contribute to a high customer satisfaction level.
- Contribute to the change management process. Smaller changes to be implemented from the ServiceDesk, occasionally collaborate with the Implementation team on premise.
- Collaborate with the Service and Implementation teams during project handover.
- Collaborate with the central Remote Monitoring team in proactive support.
- Contribute to knowledge-sharing by writing Knowledge Articles, updating the local knowledge system and keep system documentation up to date.
- Contribute to the team effort, distributing/installing patches when required.
- Intermittent on-duty support may be required.
**You are a part of**
The HCIS (Healthcare Information Solutions) Technical Support Specialist is member of a multidisciplinary BNL team who are closely collaborating to deliver and maintain the best customer experience in Philips PACS and RIS solutions.
**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor or equal by experienced gained level in (medical) IT.
- Strong understanding and experience of: Windows Server Operating systems, Networking, Security and Virtualization technologies.
- Experience with Oracle, SQL-statements, Mirth, Dicom and HL7.
- Experience with Server, Storage and Load-balancer platforms.
- Good understanding of ITIL methodologies.
- Understanding of Radiology workflows.
- You are an eager team-player inspiring your colleagues, taking ownerships, stands for quality, integrity and patient safety.
- Flawlessly communicate verbal and written in Dutch and English.
**In return, we offer you**
- A meaningful career: your work will contribute to innovative health technologies and solutions within a highly motivated team.
- Health and well-being programs: to support you mentally and physically, allowing you to stay energized and be your best at work and beyond.
- Career growth: access to a wide range of tools and resources to further your career, including a personal development budget, training and coaching.
- Financial incentive: individual bonus based on personal performance and/or Philips' annual results.
- Additional benefits: solid company pension scheme, attractive collective health insurance package and opportunity to buy Philips shares and products with a discount.
**How we work at Philips**
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work, and our workspaces a
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