Urs - End User Support

il y a 16 heures


Gent, Belgique Smart Edge Solutions Temps plein

**Role: URS - End User Support/Technician**

**Employment type : Permanent**

**Location: Ghent, Belgium**

**Job Description**:
The URS Team members work with regional technicians, Local IT contacts and the End User Community providing support and delivering on the User Request Services for End User Equipment. This position is an onsite End User facing position.

**Role Requirements**:

- Procurement of IT material (end-user equipment)
- Deploy and install PC's
- Inventory management
- Strong Admin skills and IT knowledge.
- Good command of English
- Basic understanding of End User Equipment Asset Management
- Basic understanding of Web Shop environments
- Ability to work in multiple delivery and management tools
- Ability to work with Vendors and Purchasing tools

**Key Responsibilities**:

- Provide support for End User Requests for all local Customers.
- Ensure the ability to deliver equipment and support according to Service Levels
- Ensure documentation and follow-up communications are performed in a professional way
- Be the natural contact for end-users regarding questions around equipment orders
- Troubleshoot and resolve system and order issues.
- Provide or assist in reporting requests on as needed basis.

**Essential Skills and Experience**:

- A minimum of three years of IT experience
- Excellent Analytical skills
- Good Microsoft O365 Suite knowledge
- Excellent Dutch and English language required
- Demonstrated team player with a high degree of integrity, credibility, and confidentiality.
- Ability to work independently.
- Self-started and driven individual.

**Job Type**: Permanent contract

Schedule:

- Monday to Friday

Application Question(s):

- Are you Authorized to work in Belgium ?

Are you willing to relocate ?
Are you available to join with minimum notice period ?

**Experience**:

- Deskside/Desktop Support: 4 years (preferred)
- End User Equipment: 4 years (preferred)
- Office365: 4 years (preferred)
- Deployment: 4 years (preferred)
- Installation & Troubleshooting: 4 years (preferred)

**Language**:

- Dutch (C1/C2 Level) & English Fluent (preferred)


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