Customer Service Internship
il y a 1 semaine
**About us**
A young online clothing brand, founded and run by entrepreneurs in their twenties, that aims to tackle the world of exclusive and unique apparel with innovative, contemporary marketing techniques. Founded in 2017, Suspicious Antwerp has since then discovered a passion for action, sports and travel, with the ambition of having fun and creating outstanding experiences. Our brand is on a journey across the globe to spread this way of life and take our audience on a wild ride.
**About the job**
As a Customer Service Intern, you will support our Customer Service & Experience Officer in giving the best possible care to our customers.
**General responsibilities**
- Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them
- Support changes that anticipate and address customer questions, needs, and complaints
- Tools: Gorgias, Shopify, Mail, DM, Comments
**Profile**:
- High school degree
- Successful experience in a corporate environment.
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritise
- Able to work individually and as a team.
- Fluent in English, other languages are a plus.
- You are based in Belgium or willing to relocate.
**Specifics**
- Period: July-August-September (at least 8 weeks)
- After receiving a good evaluation, a fixed position might be considered.
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