Customer Service for Business Travel
il y a 4 jours
Are you a travel lover looking for a bright job opportunity? As a customer service representative, you’ll be helping travellers find, plan, and book their flight and/or hotel, ensuring a worry-free and efficient travel experience As part of American Express Global Business Travel, our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way business travel planning.
**Your Profile**
- Fluent level of written and verbal communication skills in Dutch;
- Good level of written and verbal communication skills in English (minimum B2);
- Excellent communication skills and Social intelligence - empathy, self-awareness, cultural sensitivity;
- Strong web-based navigation skills;
- Flexible and quick learner, able to adapt continuously.
**Tasks**
- Greet and converse with client’s customers in a courteous, friendly and professional manner;
- Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
- Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
- Track and report call types and service issues.
**Offer**
- Company apartment included
- Excellent work opportunity in a leading multinational company;
- Stable work and career progression;
- Intensive training and integration phase;
- Long-term career opportunities;
- Health Insurance
- Annually complementary return flight to your home country (within Europe);
- Free language courses
Schedule:
- Day shift
Application Question(s):
- Are you able to relocate to Lisbon for this position?
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