Technical Content Writer
il y a 7 jours
Customs4trade is looking for a talented Technical (Content) Writer to join our growing multi-functional marketing team. Together with the Product Marketing Manager, you will come up with new ideas for product related content and actively look for opportunities to improve existing product documentation.
**Responsibilities**:
- Develop comprehensive product marketing documentation and set organisational standards when it comes to documentation.
- Obtain a deep understanding of our solution and services and how they work.
- Translate complex product information into simple, polished, and engaging content and create/evaluate content for different teams
- Explain the product and how it works to our target audience, internally as well as to the customer
- Research, outline, write, and edit new and existing content, working closely with various departments to understand documentation requirements
- Identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage
- Develop content in alternative media forms (social media, video scripts) for maximum usability, with a consistent and cohesive voice across all documentation.
**Skills**:
- 2-4 years’ SaaS software industry experience as an effective technical content writer
- Experience in writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with an eye for detail
- Experience working with developers to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content is a plus
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Proven ability to quickly learn and understand complex topics
- Excellent people and management skills to interact with colleagues and third parties. Team player
**It’s great, but not required, if you have these extra assets**:
- Experience with Global Trade Management Software solutions
- Certification through the Society for Technical Communicators
**Benefits**
- An international open-minded team with different backgrounds and seniority levels
- A people-oriented company with an informal working environment
- Close follow-up of your career path combined with internal and external technical and business-related trainings
- Love a healthy lifestyle? We believe that health and wellbeing in the workplace have the biggest impact on people’s performance.
- Plenty of fun and occasions to celebrate
- Compensation and benefits in line with role & responsibility
- Last but not least: a truly inspiring working place which is -yes
- fun to work
**About the organisation**:Customs4trade develops, commercialises and operates CAS, a global trade management software for companies that want to centralise and automate their customs and trade compliance processes in a SaaS model. CAS enables organisations to run a digital customs competence centre that will reduce administrative and duty costs while solving the ever-changing complexities of customs and trade regulations. We are growing fast and always looking for new talent. With great people, unique ideas and amazing technology, we are changing the future of customs today.
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