Service Desk Agent
il y a 2 semaines
Zaventem, Belgium- Zaventem, Belgium- Ostend, Belgium-
- 126416-
- Hybrid-
- Permanent-
- Full Time-
- 37.5-40 hoursTUI Group is the world’s number one integrated tourism business. Customer Services C4C support is a global team within TUI technology, responsible for effective delivery of all the C4C and associated IT systems to our colleagues and end customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium, The Netherlands and various other geographies.
- At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
- We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
- Service Desk is the single point of contact for IT issues, questions and request within the TUI Group. For this Service Desk we are looking for a talented and dedicated Service Desk Agent to join the newly formed Colleague Compute technology organisation which provides everything, from IT Service Desk capabilities to IT device management and Collaboration services, to our colleagues.
**ABOUT THE JOB**
- Coordinating or escalating of 1st line incidents is another core part of your routine. You will manage the process through the prioritisation, assignment/release, completion phases of an outage or incident. Sometimes this will include dealing with unknown causes and service disruptions.
- Within TUI everyone has a part in central organisational improvement, for this means that you will participate in the implementation of projects in the framework of the TUI project organization.
- Security is part of everyone’s job. At TUI, we practice secure behaviours first in everything we do.
**ABOUT YOU**
- Vocational qualification as an IT systems clerk/technician, IT specialist or a degree in (business) computer science.
- Basic knowledge about Office365, in particular working with Sharepoint and Teams.
- Experience with systems that handle tourist core processes, production & distribution systems
- 1- 2 years of professional experience and detailed knowledge of information and communication technologies in customer service desirable
- Good understanding of system processes and contexts
- Pronounced/high-level quality awareness
- Very good organisational and problem-solving ability
- Strong sense of responsibility, ability to work independently, willingness to take on responsibility
- Good social and teamwork skills
- Proactive
- Agile learner
- Good communication skills in Flemish, French and English are required (oral and written)
- At last but not at least, a premium customer-oriented attitude and of course a lot of enthusiasm for resolving IT issues. You are the first point of contact for all IT issues
**ABOUT OUR OFFER**
- Being a valuable team member of TUI, the No.1 global and socially aware travel company.
- Competitive salary and benefits.
- Smart working (Flexible hours) and possibility of working remotely up to 100% or Hybrid from one of our offices.
- Develop yourself as part of a friendly, richly diverse and virtual international team.
- At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel.
-
Service Desk Agent
il y a 3 semaines
Zaventem, Belgique Bright Plus Temps plein**Omschrijving**: Hou jij van contact met klanten? En zit je vol frisse ideeën? Als jij meteen ‘ja’ geantwoord hebt op deze vragen, dan past deze vacature als Service Desk Agent in Zaventem perfect bij jou. Solliciteer snel! Jij bent het eerste aanspreekpunt voor klanten, maar je bent ook nog zoveel meer. Deze taken horen ook bij je takenpakket als...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Fichet Group Temps pleinIn het kader van haar ontwikkeling is **Fichet Security Solutions Belgium**, een filiaal van Fichet Groep, op zoek naar:**Service Desk Agent (M/V/X)****Vast contract | Zaventem****Doel**:De Service Desk Agent vormt de schakel tussen de klant en het team van field engineers. Hij/zij zorgt voor het inplannen en opvolgen van technische interventies volgens de...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Bright Plus Temps plein**Omschrijving**:Hou jij van contact met klanten? En zit je vol frisse ideeën? Als jij meteen 'ja' geantwoord hebt op deze vragen, dan past deze vacature als Service Desk Agent in Zaventem perfect bij jou. Solliciteer snelJij bent het eerste aanspreekpunt voor klanten, maar je bent ook nog zoveel meer. Deze taken horen ook bij je takenpakket als Service...
-
Service Desk Agent
Il y a 2 mois
Zaventem, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Service Desk Agent** voor een klant gelegen in **Zaventem**. Robert Half is op zoek naar een **Service Desk Agent** voor een klant gelegen in **Zaventem**. De firma is actief in beveiligingssystemen. **Als Service Desk Agent heb je de volgende verantwoordelijkheden**: - U verzorgt de in-en outbound van en naar klanten...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Service Desk Agent** voor een klant gelegen in **Zaventem**.Robert Half is op zoek naar een **Service Desk Agent** voor een klant gelegen in **Zaventem**.De firma is actief in beveiligingssystemen.**Als Service Desk Agent heb je de volgende verantwoordelijkheden**:- U verzorgt de in-en outbound van en naar klanten (telefoon,...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique FICHET GROUP Temps plein**Innovatie in veiligheid, al 200 jaar ons DNA**Als leider op het gebied van beveiliging ontwikkelt Fichet Group oplossingen om bedrijven, openbare diensten en winkels te beschermen tegen de meest voorkomende risico's tot de meest extreme. Fichet Group mobiliseert zijn creativiteit en expertise zodat zijn klanten in alle veiligheid kunnen leven in een wereld...
-
Service Desk Agent
il y a 3 jours
Zaventem, Belgique Fichet Group Temps pleinIn het kader van haar ontwikkeling is **Fichet Security Solutions Belgium**, een filiaal van Fichet Groep, op zoek naar: **Service Desk Agent (M/V/X)** **Vast contract | Zaventem** **Doel**: De Service Desk Agent vormt de schakel tussen de klant en het team van field engineers. Hij/zij zorgt voor het inplannen en opvolgen van technische interventies...
-
Junior Service Desk Agent
il y a 3 semaines
Zaventem, Belgique TUI Temps pleinTUI Group is the world’s number one integrated tourism business. Customer Services C4C support is a global team within TUI technology, responsible for effective delivery of all the C4C and associated IT systems to our colleagues and end customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Belgique FICHET GROUP Temps plein**Innovatie in veiligheid, al 200 jaar ons DNA!** Als leider op het gebied van beveiliging ontwikkelt Fichet Group oplossingen om bedrijven, openbare diensten en winkels te beschermen tegen de meest voorkomende risico's tot de meest extreme. Fichet Group mobiliseert zijn creativiteit en expertise zodat zijn klanten in alle veiligheid kunnen leven in een...
-
Junior Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique TUI Temps pleinTUI Group is the world's number one integrated tourism business. Customer Services C4C support is a global team within TUI technology, responsible for effective delivery of all the C4C and associated IT systems to our colleagues and end customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique TUI Group Temps pleinZaventem, Belgium- Zaventem, Belgium- Ostend, Belgium- Hybrid Permanent Full Time hoursTUI Group is the world's number one integrated tourism business. Customer Services C4C support is a global team within TUI technology, responsible for effective delivery of all the C4C and associated IT systems to our colleagues and end customers. We are a...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Stefanini Temps pleinAs a Service desk agent, your role will be to provide client specific product on software/Hardware requests.The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance,...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Stefanini Temps pleinAs a Service desk agent, your role will be to provide client specific product on software/Hardware requests. The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance,...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Stefanini Temps pleinIn this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported).It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment.The role primarily...
-
Service Desk Agent
il y a 1 semaine
Zaventem, Flandre, Belgique Stefanini Temps pleinIn this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported).It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment. The role primarily...
-
Service desk agent h/f
il y a 1 semaine
Zaventem, Flandre, Belgique Stefanini Temps pleinIn this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported).The role primarily involves providing software and application support, but it's not limited to this, as it will also...
-
Service Desk Medewerker
Il y a 2 mois
Zaventem, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Service desk medewerker** (M/V/X) voor een bedrijf in **Zaventem** in de **medische sector**. Robert Half is op zoek naar een **Service desk medewerker** (M/V/X) voor een bedrijf in **Zaventem** in de **medische sector**. Het betreft een voltijdse functie met een vaste contract van onbepaalde duur. Als Service desk...
-
Service Desk Medewerker
il y a 1 semaine
Zaventem, Flandre, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar een **Service desk medewerker** (M/V/X) voor een bedrijf in **Zaventem** in de **medische sector**.Robert Half is op zoek naar een **Service desk medewerker** (M/V/X) voor een bedrijf in **Zaventem** in de **medische sector**.Het betreft een voltijdse functie met een vaste contract van onbepaalde duur.Als Service desk medewerker...
-
Stefanini - Service Desk Agent
il y a 4 semaines
Zaventem, Belgique Stefanini Temps pleinIn this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported). It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment. The role...
-
Stefanini - Service Desk Agent
il y a 3 semaines
Zaventem, Belgique Stefanini Temps pleinIn this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported). It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment. The role...
