IT Helpdesk Support

Il y a 7 mois

Brussels, Belgique AVIV Group Temps plein

**Company Description**
You'll be joining one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place

You'll work across some of Europe’s best known digital real estate brands including**: Meilleurs Agents, Groupe SeLoger, Immoweb,Realo, Immowelt, Neuraum and Yad2.**

Your mission will consist of helping, shaking up and inventing in order to simplify the life of all our internal customers, but also the management and rationalisation of our tools.

**We are looking for a person who can**:

- Ensure the follow-up of users (life cycle of the employee in the IT sense: arrival, internal mobility, departure) ;
- Carrying out level 1 and/or level 2 assistance (GSuite, getting to grips with new hardware, new software, initial incident diagnostics, filling in a ticket, assisting with a first connection, setting up parameters, opening accounts, rights, maintenance, repairs, managing the fleet) ;
- Manage computer and mobile devices ;
- Understand and challenge the procedures already in place ;
- Document new resolution procedures in the knowledge base ;
- Pass on information to the rest of the team ;
- Communicate in a simple and efficient way with our internal customers.

**Qualifications** An employee with**:

- Successful experience in an equivalent position ;
- Good communication skills and the ability to communicate in simple terms ;
- An enthusiastic and willing mindset ;
- Goodwill and a taste for teamwork ;
- Capability to work in English and French (flemmish will be a great plus ).

**Recruitment process**:

- Interview with the HR ;
- Interview with the hiring manager ;
- Meeting with the team on video or in person.

**Additional Information** Our offer**:

- Turning linear into exponential growth. This is a fascinating point to join a successful business, invest in and develop new business models with many outstanding people, considerable financial firepower, and a strongly supportive board in a market that is at its primetime of digital transformation.
- A dynamic workplace with flat structures, direct communication on first name terms from trainee to CEO, short distances, cooperative culture,
- ** Working from any of our operating footprint (Germany, France, Belgium)**

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job

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