Courier Operations Representative, UBER Eats

il y a 1 jour


Bruxelles Etterbeek, Belgique Uber Temps plein

**About the role**

We are seeking courier representatives who can manage the entire courier segment. This means that they must maintain a good overview of the cities they are responsible for and be able to intervene when problems arise (courier onboarding/fraud/...).

**What You’ll Do**
- Increase registrations through the implementation of marketing and commercial actions, on a large scale and locally
- Accompany couriers in their registration process
- Advise new couriers on how the app works and delivery activity in their city
- Supervise the smooth running of courier operations: optimize the courier experience by answering their questions and continuously improving our processes
- Analyze Couriers metrics in your market and continuously improve our processes and tools to manage a large scale of a multiple and varied scope of cities and partner couriers.

**What You’ll Need**
- Motivated, invested, “start-up” oriented with good interpersonal skills, empathetic, accessible, direct and comfortable speaking
- Rational and pragmatic (if possible process or analytical oriented to develop insights)
- Customer focus - Demonstrated background in solving customer issues
- Problem solver - Desire to address complex problems without hesitation
- Independent and proactive
- Business level proficiency in Dutch and/or French



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