Ipt - Cisco Call Manager

il y a 2 semaines


Zaventem, Belgique HCL Tech Temps plein

When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.

Here is an opportunity is to be part of HCL Technologies

**Title of role - **IPT - CISCO Call Manager

**Location **- Zaventem, Belgium

**Employment Type - **Permanent

**Experience level needed** -: 8 -10+ years.

**Role definition**

You will be responsible and accountable for end to end Infrastructure operations Conceptualizing and developing prototypes quickly in working with the product and architect with experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services

**Expected qualification and critical experiences -**
- 8 -10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX and Expressways
- Cisco Unified Communication & Collaboration: expert who can conduct “as-Is” studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform
- Conceptualizing and developing prototypes quickly in working with the product and architect.
- Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
- Hands-on experience on CUCM & Unity Connection version 8.x - 12.x
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
- Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0
- Strong knowledge on configuration and implementation of Cisco UCC.
- Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
- Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup/restore procedures.
- Documenting design and build to enhance the technical documentation of solution.
- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
- Understanding on PLM, PCD for Migration and deployments
- Contact Center express deep understanding of Queues, Skill, team’s configuration etc.
- Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.
- Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
- Answer any questions related to design and architecture while on P1 Bridge.
- Must be able to participate and represent the team in Change and Incident management meetings.
- Should have good knowledge of ITIL Processes awareness and adhering.
- Should have experience on Gateways.
- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
- Report on Telephony Problems within established time frames.
- Resolving incident cases.
- Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
- Incident tracking to ensure continuity across shifts.
- Vendor management with PSTN Service provide, OEM for resolution of tickets.
- Coordination of communication bridges during major outages
- Participate in Operational processes (Daily Ops, Change Control, Incident management, request for service, etc.).
- Adhering to defined SLAs.
- Handling tickets / requests
- Troubleshooting technical issues
- Ensuring that defined processes are adhered to.
- Report regularly concerning key counters and measures of the voice network through health checks.
- Ability to work in large teams and manage project milestones.
- Ability to develop requirements based on client inputs.
- Performance/Status reporting to project leads and leadership.
- Ability to work effectively in a remote, virtual, global environment.

**Mandatory Education, Skills & certification -**
- Good understanding of SIP Protocols, Genesys Framework and Architecture
- Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
- Good troubleshooting experience in Genesys infrastructure.
- Good understanding of the following Genesys Products
- Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
- SBC Management


  • Junior Management Assistant

    il y a 2 semaines


    Zaventem, Belgique MetiSelect Temps plein

    **Function**: As a **Management Assistant** you will play a key role in the daily organization and business support to our manager group. As an Assistant you are the first point of contact for our clients, our colleagues and our suppliers. It is therefore key that you like to communicate in different languages in a respectful manner and that you know to...

  • Freelance Network Engineer L3

    il y a 4 semaines


    Zaventem, Flandre, Belgique Atos Temps plein

    We are looking for a L3 Network Engineer for the Atos Infrastructure Operations Team The Role Maintain the network infrastructure Acknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct way Escalate incidents internally or to 3rd party partners when required Participate, on a punctual basis on specific projects related...

  • Freelance Network Engineer

    il y a 3 semaines


    Zaventem, Flandre, Belgique Atos Temps plein

    We are looking for a L3 Network Engineer for the Atos Infrastructure Operations TeamThe Role Maintain the network infrastructureAcknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct wayEscalate incidents internally or to 3rd party partners when requiredParticipate, on a punctual basis on specific projects related to his/her...

  • Freelance Network Engineer L3

    il y a 3 semaines


    Zaventem, Flandre, Belgique Atos Temps plein

    We are looking for a L3 Network Engineer for the Atos Infrastructure Operations Team.The RoleMaintain the network infrastructure.Acknowledge, troubleshoot, and resolve tickets assigned to the team correctly.Escalate incidents internally or to 3rd party partners when required.Participate, on a punctual basis, in specific projects related to his/her...

  • Freelance Network Engineer

    il y a 2 semaines


    Zaventem, Flandre, Belgique Atos Temps plein

    We are looking for a L3 Network Engineer for the Atos Infrastructure Operations Team The Role Maintain the network infrastructure Acknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct way Escalate incidents internally or to 3rd party partners when required Participate, on a punctual basis on specific projects related to...


  • Zaventem, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR00015430- Zoetis is looking for an Area Veterinary Manager Benelux. - The person in_ this role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of...

  • Management Assistant

    il y a 3 semaines


    Zaventem, Belgique Metiselect Temps plein

    **Functie**: **Roles & Responsibilities**: As a Management Assistant you play a coordinating role which is of key importance in our organization. Your tasks will include: - the daily administrative support of managers and partners; - drafting of engagement letters, reports,... - using the internal database and CRM; - designing presentations in...

  • Sales Manager

    il y a 2 semaines


    Zaventem, Belgique Nu Skin Temps plein

    As Sales Manager for West-Europe you support, coach and train a team of Account Managers. You also play a crucial role in making sure that Brand Affiliates align to the company’s strategy. Your role is to assist the Account Managers and our Brand Affiliates in driving sales in the different markets of the West-Europe Region (France, Spain, Italy, Portugal,...

  • Infrastructure Project Manager

    il y a 2 semaines


    Zaventem, Belgique Talents4You Temps plein

    Our partner, one of the biggest consultancy company active in the telecommunications sector are currently looking for their new talent. Well known for their agile way of working and appetite for creating a strong customer intimacy, this major player is keen to put forwards innovations having a direct impact on people and companies' well-being and...


  • Zaventem, Belgique DF agency Temps plein

    **Your Role**: As a Management Assistant, you will play a pivotal role in providing daily organization and business support to our Strategy & Performance service line within the Accountancy department at Big4. Serving as the primary point of contact for clients, colleagues, and suppliers, your role is integral to maintaining strong relationships and ensuring...

  • Senior Management Assistant

    il y a 2 semaines


    Zaventem, Belgique Metiselect Temps plein

    **Functie**: Voor een internationale speler zijn we op zoek naar een ervaren management assistant. Hieronder een greep uit je takenpakket: - Agenda-management & mailboxbeheer. Jij zorgt voor een uitmuntende planning en organisatie. - Je hebt de eindverantwoordelijkheid van verscheidene communicaties en hebt hierin telkens oog voor details. - Je plant de...


  • Zaventem, Belgique Nu Skin Temps plein

    As Account Manager for West Europe you will play a key role in supporting, coaching, training our Distributors and aligning them to the company’s strategy. Your role is to assist our Distributors in driving sales in the different markets of the Western Region (France, Spain, Italy, Portugal, Belgium, The Netherlands, Luxembourg and Switzerland). You are...


  • Zaventem, Belgique IQVIA Temps plein

    Job Overview Maximize sales growth in a specified geographical territory, consistent with Company strategy and objectives, by using information technology to effectively engage with target audiences. Essential Functions - Engage with customers and target audience using available electronic media such as using telephones and holding internet based...

  • Team Lead Sample Management

    il y a 2 semaines


    Zaventem, Belgique Thermo Fisher Scientific Temps plein

    Area: Outbound Shipments Fulfills all of the duties of a Sr. Sample Coordinator in addition to oversight, coordination, and continued development of the technical training needs of all sample coordinators. Mentors and assesses staff through the normal course of their daily duties. Oversees scheduling of sample management staff and assists management with...

  • Inside Account Manager Belgium

    il y a 2 semaines


    Zaventem, Belgique IQVIA Temps plein

    **Inside Account Manager Belgium - companion animals**: We are looking for a bi-lingual (Dutch/French) Veterinarian with a good knowledge of English or someone with a strong scientific background. **Job Purpose** Develop mutually beneficial and productive long-term partnerships with customers and maintain these relationships with the appropriate quantity &...

  • Supervisor Sample Management

    il y a 3 semaines


    Zaventem, Belgique Thermo Fisher Scientific Temps plein

    Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a...

  • Supervisor Sample Management

    il y a 2 semaines


    Zaventem, Belgique Thermo Fisher Scientific Temps plein

    Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a...

  • Sales Activation Manager

    il y a 3 semaines


    Zaventem, Belgique Inchcape Temps plein

    **The goal of the Lead Activation Manager is to increase the follow-up of commercial leads - coming from digital channels and/or call center actions - with Toyota/Lexus dealerships, and in that way, drive the business towards a higher lead conversion to customer contracts.** In this role, the Lead Activation Manager will: - Define the target groups to be...

  • System Engineer

    il y a 21 heures


    Zaventem, Flandre, Belgique SANDER. Temps plein

    About the OpportunityWe are seeking an experienced System Engineer to strengthen our Infrastructure team, a globally recognized company in the Big Ten.Our headquarters are located in Zaventem, with occasional visits to offices in Aost and Charleroi required.Job ResponsibilitiesMaintain ICT systems and networks, execute technical tasks, and ensure seamless...

  • Associate Manager, Track Trace

    il y a 3 semaines


    Zaventem, Belgique Thermo Fisher Scientific Temps plein

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description**: At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with...