Customer Success Specialist
il y a 3 semaines
We’re growing at lightning speed, +300% each year since 2019 and we are proud to serve cool & happy customers like KFC, Quick, Carrefour, Delhaize, Thai Café, Interxion, Marcolini, and many many more
Mainly active in Belgium, we are right now scaling our activities to new markets.
At Shyfter we have a very strong vision of where we want to go, our goal is quite simple, to be the best in our sector and to allow us to reach these goals, we need among others super-developers.
Tasks
We attach great importance to the satisfaction of our customers and users. Therefore, we are strengthening our Customer Success team with a Dutch-speaking Customer Success Specialist.
You are the control tower of the company, supporting new customers and helping them to take Shyfter to the "Next level" in HR planning and management.
You are the "key of success" of our help desk, through your follow-up and commitment to making it more efficient by creating guides, tutorials and videos.
**Never give up, you will be surrounded by**:
- A "Customer Success Manager" who will be your partner so that each of your new customers becomes a reference, a Shyfter ambassador thanks to their incredible experience.
- A super top team, ready to give everything.
**Requirements**:
- You have a singular affinity for the digital sector and the ultra-active dynamics of start-ups
- You have a passion for customer contact, care about customer satisfaction and have a real sense of service
- You are vibrant, dynamic, positive and quality-oriented
- You are motivated by new challenges and are willing to learn
- You are autonomous in your work and have a strong team spirit
- You are fluent in Dutch and English
- You have flawless spelling (tools exist : ))
- Previous experience in training and/or support is a plus
- Knowledge of HR is a plus but not required
**Benefits**:
We offer you a full-time contract (CDI) with a top salary in line with the market.
On top of that, there are a number of additional benefits such as meal vouchers, a mobility bonus, a 13th month, performance bonuses, etc....
You'll be fully protected by Alan, top-notch health insurance
You'll also have plenty of free time to relax.
We offer you a whole range of online resources to perform, you'll see that it's important to be well equipped.
We also offer you a first-class technical environment, a great working atmosphere but above all a real opportunity to develop yourself in a hyper-growing startup.
For this position, we are happy to work with you in our M-Village offices in Brussels (2-3 times/week) when you are not remote working (2-3 times/week).
Please send your CV with a short brief about yourself and why you are interested in joining Shyfter. Your resume will remain confidential and will not be shared with anyone outside the company.
Shyfter is not just about scheduling, we are building the future of HR planning, we have a very strong vision of what we want to achieve, and our goal is simple: we want to be the best in the business.z
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