Assistant Front Office Manager

Il y a 6 mois


Brussels, Belgique The Dominican Temps plein

**Objectives and tasks**

Supporting Management of Front Desk Team:

- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence
- Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel **Ensures employee recognition is taking place on all shifts ** Establishes and maintains open, collaborative relationships with employees

**Operation & Daily tasks**:

- Ensuring proper billing and charging of all accounts
- Handling and follow up on all guests’ requests
- Answering the telephone
- Learn to work at all the different shifts, morning, afternoon and night **Support the Front Office Manager in the day-to-day operations of the Front Office department**

**Exceptional Customer Service**:

- Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards **Sets a positive example for guest relations ** Handles guest problems and complaints effectively
- Check-in and check-out of our international guests and groups according to The Dominican hotel standards **Interacts with guests to obtain feedback on product quality and service levels ** Displays outstanding hospitality skills

**The perfect match**

You have a genuine interest for hospitality and assisting guests. You preferable have previous FO experience(s) in a similar hotel. An excellent knowledge of English and French and/or Dutch language is a must. Another language is a plus.

You possess excellent grooming standards, excellent communication skills and persuasive power. You are self-confident and open minded. You live with a true hospitality DNA and a fun person to work with.

**Qualifications & requirements**
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
- Having perfect writing and speaking skills
- Having an eye for detail

**We are**

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotel in Belgium. The Dominican distinguishes itself by offering a unique product and indulgent hospitality.

The hotel offers 150 rooms, 3 Meeting Salons, Gym with sauna and Hamam, Courtyard, Lounge Bar and bustling Grand Lounge.

**What we offer**:
Joining The Dominican Family is also:

- 100 % Reimbursement of Public Transport
- Eco-cheque
- 1 free night & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide
- Fantastic and healthy meals
- Uniform
- Free online language classes

And having the great opportunity to
- Live The Dominican experience
- Have the possibility to work for an international company
- Make 49 other amazing colleagues as your friend
- Develop your career
- Be part of a growing Company’s Culture

**Benefits**:

- Company events
- Eco vouchers
- Travel reimbursement

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- 13th month salary
- Night shift pay
- Sunday or public holiday pay

**Experience**:

- Hotel Front Office: 4 years (preferred)

**Language**:

- French (preferred)
- English (preferred)
- Dutch (preferred)

Work Location: In person



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