Team Coach/lead B2B Customer Programs Delivery

Il y a 2 mois


Mechelen, Belgique Telenet Temps plein

**Functieomschrijving**:
Als Teamcoach/Lead binnen het Customer Programs Delivery team van Telenet Business ben je de sturende kracht voor een gecombineerd team van administratieve en technische profielen. Dit team is verantwoordelijk voor migratieprojecten (het overzetten van bestaande B2B klanten naar nieuwe B2B producten en/of technolgieën), met impact op zowel grote als middelgrote klanten van Telenet Business.

**Verantwoordelijkheden**:

- **Coaching**: Aansturen van het ordermanagement en coördinatieteam, verantwoordelijk voor de coördinatie en uitvoering van migratieorders en -projecten over heel het productgamma van Telenet Business
- **Kwaliteit **checks: Verdeling van de inflow en bewaking van de kwaliteit van de outflow binnen de afgesproken timers.
- **Planning**: Opstellen van de operationele planning (werk/verlof) van het team.
- **Stakeholdermanagement**: Maken en onderhouden van operationele afspraken met ondersteunende departementen en nauw samenwerken met Sales, Project Management en andere ondersteunende diensten.
- **Proces analyse**: Uitwerken van verbetervoorstellen voor het verhelpen van structurele knelpunten.
- **Rapportering**: Rapporteren van operationele KPI’s op wekelijkse en maandelijkse basis.
- **Leading**: Beheer van de KPI's van het Delivery team, inclusief leadtimes, WIP, verhouding input/output en manpower.

**Profiel**:

- Bachelor diploma of gelijkwaardig door ervaring.
- Minimum 5 jaar ervaring als team lead / coach, telecom is een pluspunt
- Vlotte persoonlijkheid en goede communicator.
- Oplossingsgericht en collaboratief.
- Goede kennis van de telecomsector en het productportfolio is een plus. Affiniteit met telecom technologie binnen de B2B wereld.
- Uitstekende rapporteringsvaardigheden en goed omgaan met cijfers.
- Talenkennis: Nederlands en Engels. Basiskennis Frans is vereist.

**Aanbod**:
Wij bieden een uitdagende functie binnen een dynamisch team met veel ruimte voor persoonlijke ontwikkeling en groei. Je krijgt de kans om een directe impact te hebben op de tevredenheid van onze klanten en de efficiëntie van onze operaties.


  • Scrum Coach

    Il y a 7 mois


    Mechelen, Belgique Telenet Temps plein

    As a Scrum Coach, your focus is on the Fixed Access, Capacity & B2B cluster within the Network & Wholesale tribe. You will create an environment of collaboration by motivating and coaching team members towards strong performance and increased agility. This way we ensure that value flows quickly to our customers. The Network & Wholesale tribe ensures, on the...

  • Team Lead Digital Solutions

    il y a 2 semaines


    Mechelen, Belgique Telenet Temps plein

    **About Telenet** At Telenet, we always want to be one step ahead in a digital world. If anything, COVID has made the need for our products and how we deliver them, even clearer. Staying connected is needed for everyone to work, learn, live and relax. A lifeline for people and businesses alike. We are committed to live up to our responsibility, both to our...

  • Senior Program Director

    il y a 1 jour


    Mechelen, Belgique Bluecrux Temps plein

    **Our company***: **We're Bluecrux. Pleased to meet you!** Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation by converging at the...

  • Customer Team Leader Meals

    il y a 2 semaines


    Mechelen, Belgique Mondelēz International Temps plein

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer. **How you will contribute** You will: - Develop and drive...


  • Mechelen, Belgique Bluecrux Temps plein

    **Our company***: **We're Bluecrux. Pleased to meet you!** Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation by converging at the...


  • Mechelen, Belgique Telenet Temps plein

    **About the job** We are looking for a passionate and result driven Team Coach to inspire, coach and steer a dynamic team of +/- 15 Technical Support Coordinators in the domain of Customer Interactions. This team supports almost all customer facing teams (e.g. retail, contact centers, technicians) and assists them in providing a solution to the customer in...

  • Service Delivery Manager

    il y a 2 semaines


    Mechelen, Belgique Telenet Temps plein

    Your responsibilites as service delivery manager As Service Delivery manager, you will assume accountability for the correct delivery of all components of the signed contract between Telenet Business and the nominated top customers. As S(D)M, you are the TB representative to the top customers by taking responsibility for several of the following...

  • Scrum Coach

    Il y a 7 mois


    Mechelen, Belgique Telenet Temps plein

    Within the **Commercial team **of Telenet, we acquire new residential and SOHO customers and ensure that they, as well as our existing customers, land on our right products and services, based on individual needs. Our **Scrum Coach **is responsible for creating a unified collaboration within the team and between the different sub-teams. In this Scrum Coach...

  • My Pay Team Lead, Be

    il y a 5 jours


    Mechelen, Belgique Mondelēz International Temps plein

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing,...


  • Mechelen, Belgique Telenet Temps plein

    B2B is fundamental in our strategy and is one of the key growth pillars of Telenet in the next 3 years," John Porter, CEO of Telenet. "Telenet buys Flemish ICT integrator Nextel", Knack B2B is one of Telenet's key growth pillars. In this context, the Business Excellence Acceleration tribe (BEAT) of Telenet Business is looking for a B2B Product Manager...

  • Service Delivery Manager

    il y a 2 semaines


    Mechelen, Belgique Q4Talent Temps plein

    **Job description**: Our partner is an international leading group in cargo services, servicing global clients at their logístical site in Liège LGG. Today we are looking for a Service Delivery Manager who will take 100% responsibility of the full service package for our n°1 client. You will engage with our customer, understanding their requirements,...


  • Mechelen, Belgique Retail Partners Colruyt Group Temps plein

    **Le centre de distribution de Retail Partners Colruyt Group approvisionne plus de 380 commerçants indépendants. En tant que team leader junior logistique, vous serez formé pour accompagner, coacher et motiver une équipe de 30 collaborateurs. Ensemble, vous veillez au bon déroulement de toutes les livraisons.** En tant que team leader junior...


  • Mechelen, Belgique Telenet Temps plein

    De complexiteit van jouw functie komt voort uit de diversiteit van taken, de kennis van typische SME/LE-producten en het gebruik van verschillende systemen om onze SME/LE-klanten op een goede manier op te volgen. Als Customer Service Coördinator neem je niet alleen operationele taken op je, maar ook end-to-end beslissingen in jouw klantendossiers. Samen...


  • Mechelen, Belgique Retail Partners Colruyt Group Temps plein

    Description de l'offre d'emploi Le centre de distribution de Retail Partners Colruyt Group approvisionne plus de 380 commerçants indépendants. En tant que team leader junior logistique, vous serez formé pour accompagner, coacher et motiver une équipe de 30 collaborateurs. Ensemble, vous veillez au bon déroulement de toutes les livraisons. En tant que...

  • Service Delivery Manager

    il y a 1 semaine


    Mechelen, Flanders, Belgique Bluu Temps plein

    As a Service Delivery Manager, you are responsible for the follow-up and management of large and/or complex cloud service contracts with customers. You monitor the contractual agreements and are the point of contact for all internal parties that are active within the service contract.Where do you end up?Nubiter is a spin-off of Arxus in the heart of the...

  • Service Delivery Manager B2B

    il y a 1 semaine


    Mechelen, Belgique Unit-T Temps plein

    Wat kan je - Verwachten - Voor onze EVC-afdeling (Laadpalen) zijn wij op zoek naar een Service Delivery Manager B2B. Binnen onze EVC-afdeling ben je (mede-) verantwoordelijk voor: - Het realiseren en monitoren van de werkzaamheden van het team op tijd, kwaliteit, kwantiteit, veiligheid en klanttevredenheid en stuur je bij waar nodig - Je bent...

  • Service Delivery Manager

    Il y a 7 mois


    Mechelen, Belgique Telenet Temps plein

    **Ready for tomorrow?** At Telenet we are convinced technology can make all the difference. We are determined to help our customers stay ahead, create meaningful relationships, and together have a positive impact on society. We are passionate to delight through superior connectivity, entertainment and business solutions, at every time, everywhere. Do you...

  • Service Delivery Manager

    il y a 1 semaine


    Mechelen, Belgique Telenet Temps plein

    **Gigaspeed **, reliable data networks... we lead the way.** We strive for the best possible data network, at home and at the office. That is why we are investing substantially to make Flanders more than ready for the digital life of tomorrow. **Working in the Roll-Out team** Ensure the timely end-to-end build-up and roll-out of both HFC and FTTH according...


  • Mechelen, Belgique Telenet Temps plein

    The complexity of the position comes from the variety of the job content, the knowledge of the typical SME/LE products and the different systems applicable for a proper follow-up of SME/LE customers. The biggest challenge is that as a Customer Service Coordinator you not only perform operational tasks at the customer level but also have to make end-to-end...

  • Automation Lead

    Il y a 4 mois


    Mechelen, Belgique Catalyx Temps plein

    Catalyx is seeking an Automation Lead to work onsite in our office in Mechelen, Belgium. **Who We Are**: Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services RD, production, packaging, and delivery processes—globally—with a sophisticated blend of...