IT Support Officer Du/fr/eng Remote Work Possible

il y a 3 semaines


Zaventem, Belgique Adecco Temps plein

We are looking for an IT helpdesk agent for a company located in Zaventem. You can work remotly from home.

The IT helpdesk analyst is responsible for providing high quality customer service and technical support to customers.

Your tasks:

- You are responsible for end-to-end client service via incidents or telephone.
- You ensure systems are kept fully up to date and completed accurately.
- You conduct front line problem determination using documented procedures and available tools.
- You identify and diagnose issues and problems.
- You isolate, resolve, and communicate problems to all levels of customers and technical staff.
- You record all issues, customer requests, project work, impact, and priority within the ticketing tool.
- You initiate escalation as appropriate to ensure customer and internal management are aware of problems that are severe in nature.
- You monitor issues from start to resolution.
- You provide excellent customer service, via phone, online and in person, concerning all aspects of technology provided by the IT department and are responsible for answering all incoming calls, online correspondence, and meeting requests.

**Profiel**: Your profile:

- You have minimum 2-3 years of related service desk and desktop support experience
- You have experience in customer support
- You have excellent knowledge of ITIL 4 and Excel
- You have very good spoken and written knowledge of French, Dutch and English
- You have excellent attention to detail and an analytical mind

**Aanbod**: Our client offers the possibility to work some days from home (you also have occasional client visits in the neighbourhood of Brussel-central). They offer meal vouchers of €8 a day and a fee for working remote.

After a fixed contract you get group insurance and a medical insurance.


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