Customer Service Specialist Road
il y a 1 semaine
Job Req Number: 57483
Time Type: Full Time
**Customer Service Specialist, Road**
**Gent**
**DSV is een wereldwijde leverancier van transport
- en logistieke diensten.**
**We hebben kantoren in meer dan 90 landen en een internationaal netwerk van partners en agenten. Onze Belgische organisatie is onderverdeeld in de drie divisies Air & Sea, Road en Solutions. Binnen Air & Sea bieden we oplossingen voor de meest veeleisende logistieke uitdagingen in zee
- en luchtvracht wereldwijd. Binnen Road vervoeren we dagelijks goederen met meer dan 20.000 vrachtwagens naar elke gewenste bestemming binnen Europa. Binnen Solutions werken we samen met onze klanten om logistieke oplossingen te ontwikkelen die de algehele efficiëntie verhogen en de kosten verlagen. Hiervoor hebben we meer dan 300.000 m2 alleen al in België in diverse magazijnen.**
Als Customer Service Specialist werk je voor onze Key Account gespecialiseerd in de Automotive. Je bent het Single Point of Contact voor alle transport gerelateerde vragen en opdrachten.
**Jouw takenpakket**:
- Verwerken van de binnenkomende orders (ontvangen, controleren en afstemmen met de transportplanning
- Opvolgen van de transportopdrachten (afhaling en levering)
- Behandelen en analyseren van problemen
Samen met de klant en onze onderaannemers werk je een oplossing uit
- Behandelen van klachten of escalaties
- Registratie van afwijkingen
- Diverse administratieve taken zoals opmaak transportopdrachten, controle van de binnengekomen facturen,
**Profiel**
- Je hebt een eerste administratieve ervaring achter de rug
- Je hebt een grote affiniteit met transport
- Je beschikt over een sterke kennis Nederlands en Engels
- Je bent gestructureerd, ordelijk en nauwkeurig
- Je beschikt over een sterke communicatievaardigheden
**Aanbod**
Je komt terecht bij een internationale en toonaangevende speler.
We zijn een uitdagende werkomgeving met volop mogelijkheden voor verdere professionele groei en ontwikkeling.
We hebben een directe en open bedrijfscultuur (Deens bedrijf).
Je krijgt een vast contract met een mooi pakket aan extralegale voordelen
(Groepsverzekering, hospitalisatieverzekering, 7 euro maaltijdcheques, 33 vakantiedagen, glijtijden, fietsleasing, home office).
**DSV - Global Transport and Logistics**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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