Service Improvement Manager
Il y a 2 mois
**Domaine**: Digital et IT/Chef de projet
- **Type d'emploi**: Standard
- **Temps de travail**: Full-Time
- Equans in Brussels is looking for a **Service Improvement Manager**.
As Service Improvement Manager you are responsible for identifying, designing, and delivering priority changes to services which improve ways of working for colleagues and deliver better outcomes for customers and the business. By working closely with managers and their teams you ensure that improvements are designed in a collaborative way using customer and other insights. You make sure they are delivered in a prioritized and planned way which will ensure that expected benefits for customers and teams are realized.
**In this role**:
- you work with business stakeholders to build a continuous improvement environment, supporting an ongoing program of change
- you identify trends and process variations
- you work in a team to facilitate process improvement-based workshops that drive ideas and solutions
- you support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within IT operations processes
- you assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy that drives operational excellence and enhances the colleague experience
**What do you need be successful in this function?**
- experience with the hands-on implementation of continuous improvement programs and lean solutions
- experience with designing remediation plans to address efficiency issues, and track record of following through to ensure closure
- understanding of continuous improvement concepts or adequate experience
- stakeholder engagement communication
- project and product management: able to translate business needs into requirements
**Want to tackle tomorrow’s multi-technical challenges with us?**
Then join our experts in the various **innovative** and **exciting projects** of Equans. You get the opportunity to use your **technical skills** as well as to discover **cutting-edge technologies** and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.
Joining Equans is more than that You also get:
- a **competitive salary** in line with your education and experience
- interesting **training and career opportunities**:
- group-, hospitalization-, disability **insurance**:
- eco & **meal vouchers**, representation allowance
- concessionary travel, **lease car**:
- **smartphone **with subscription, laptop, internet fee
- **additional paid leave**, seniority leave, homeworking
**We are looking forward to meeting you**
**Postuler pour cette offre d'emploi**
**Lieu de travail**: Bd Roi/Koning Albert II-laan, 19 1210 Brussels Bruxelles-Capitale Belgium
**Itinéraire dans Google Maps**
**Postuler pour cette offre d'emploi
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