User Researcher

il y a 3 jours


Antwerpen, Belgique Oper Temps plein

We are a high growth FinTech startup which is recognised and backed by European's leading banking institutes and accelerators.

While the world is digitising rapidly, the industry of mortgage loans is lagging behind. We did the research and borrowers are spending days and a lot of paper on getting a mortgage loan. If you know that each year 7 million mortgages () are closed, that's a lot of wasted time and trees...But this can be changed

With Oper, we are bringing the mortgage industry to the 21st century. We support the mortgage industry to digitise the process from the first contact to the mortgage contract. We do this by offering a turnkey, white-label SaaS solution. Our solution helps the industry to decrease their processing times and to delight their end-clients. Using our solution borrowers can focus on buying the perfect house.

Oper was founded 2 years ago and has helped mortgage providers in 3 European countries to sell better mortgages. Today the company operates out of offices in Antwerp (Belgium), Zürich (Switzerland) and London (UK). In January 2020, the company received strategic investments from Barclays (UK) and renowned startup-accelerator TechStars (US).

Tasks

The main user researcher’s role is to listen to the users, gather data from them, and translate it into valuable information for the design team. What you will do:

- You will produce recommendations based on the insights of qualitative research
- You will work with designers to help develop prototypes that we can test with our users
- You are the voice of our customers to designers and developers, to guide the team's choices
- Design and execute custom research to support the objective of the business
- Collaborate to define intent, development, testing, and refinement of prototypes
- Build user journeys and personas
- Design and execute a variety of research studies, including user testing, field studies, usability tests, concept tests, group discussions, etc

**Requirements**:

- Experience: you have at least 1 year of experience in design or product management for the general public
- User search: you have a first experience in user search
- You speak correctly but above all you understand English perfectly.

**Benefits**:
We are a young organization, with a strong ambition to change things around.

To realize this, we're building a dream team in which you will be challenged tremendously and where you will work with a high level of autonomy. This way of working will enable you to grow and the company to flourish.

As we are a dynamic firm, we are flexible in terms of the way you want to work.

To get the best talent to join our team, we are fully aware that we need to offer the best working conditions. Hence our offer, both financially and personally, will match those of our targeted peers.


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